Director Technical Field Service Training

Generac; Waukesha (WI); On-site; USD 180,000 - 250,000; Full time

Job summary

Generac invites a strategic, experienced Director of Field Technical Training to lead strategy, development, and execution of world-class training programs for service technicians, installers, dealers, and field service professionals across our network.

You will oversee training centers, certification, instructor-led and digital learning, partner with Service, Engineering, Product Management, Sales, and Customer Support, and drive measurable improvements in safety, product expertise, and

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years in Training/Instructional Design in a technical environment.
• 4+ years of leadership in global manufacturing or regulated environments.
• Experience leading enterprise training transformation and cross-functional initiatives.
• Experience with SAP or ERP systems.

Responsibilities

• Establishes enterprise service training strategy, standards, and operating model.
• Governs curriculum architecture, certification frameworks, and competency models.
• Ensures training programs meet regulatory, safety, and quality requirements.
• Leads design, development, and deployment of technical training across global service channels.
• Integrates field data and reliability insights to improve service accuracy and first-time fixes.
• Oversees blended learning approaches (instructor-led, digital, simulation, on-the-job).
• Partners with cross-functional teams to reflect current standards and product changes.
• Defines and tracks KPIs related to training effectiveness and certification compliance.
• Drives continuous improvement and leads a high-performing training organization.
• Builds scalable capability development and career pathways across the service network.

Skills

Leadership

Strategic planning

Curriculum development

Training program management

Stakeholder management

Executive communication

Change management

Data-driven decision making

Product knowledge

Education

Bachelor’s degree or equivalent

Master's degree

Tools

SAP

ERP systems

Job description

At Generac, we power the lives of our customers by providing energy solutions that keep homes, businesses, and communities running. As the Director of Field Technical Training, you will lead the strategy, development, and execution of world‑class technical training programs that build the capabilities of service technicians, installers, dealers, distributors, and field service professionals across our network.

This leadership role is responsible for creating a scalable learning ecosystem that drives technical excellence, workforce readiness, safety, product expertise, and exceptional customer experiences. The Director will oversee training centers, certification programs, instructor‑led and digital learning solutions, and technical curriculum development while partnering closely with Service, Engineering, Product Management, Sales, and Customer Support teams.

The ideal candidate is a strategic and innovative learning leader with deep experience in technical training, field service operations, and workforce development within industrial, manufacturing, power generation, HVAC, electrical, construction, or related technical industries. They will be passionate about developing people, leveraging technology to enhance learning effectiveness, and ensuring the Generac service network remains the industry benchmark for technical competency and customer support.

This role plays a critical part in enabling Generac's continued growth by ensuring technicians and installers have the skills, knowledge, and certifications needed to safely install, diagnose, repair, and maintain Generac products while delivering an outstanding customer experience.

Major Responsibilities

• Establishes the enterprise service training strategy, standards, and operating model aligned to service excellence, product roadmaps, and capability needs
• Governs curriculum architecture, certification frameworks, and competency models for technicians, service leaders, and dealer personnel
• Ensures training programs meet regulatory, safety, and quality requirements
• Leads the design, development, and deployment of technical, diagnostic, and customer‑experience training across global service channels
• Integrates field data, reliability insights, and lessons learned into training content to improve service accuracy, speed, and first‑time fix rates
• Oversees blended learning approaches including instructor‑led, digital, simulation, and on‑the‑job training to maximize scalability and effectiveness
• Partners with Service Engineering, Technical Service, Quality, Manufacturing, and Dealer Development to ensure training reflects current standards, procedures, and product changes
• Aligns training with new product introduction (NPI) and commercialization processes to ensure service readiness at launch
• Collaborates with regional service leaders to tailor training to market needs while maintaining global consistency
• Defines and tracks KPIs related to training effectiveness, technician proficiency, certification compliance, and service performance outcomes
• Drives continuous improvement of training content, delivery methods, and learning technologies based on performance data and stakeholder feedback
• Ensures training contributes to measurable improvements in customer satisfaction, warranty cost reduction, and operational efficiency
• Leads and develops a high‑performing training organization, including instructional designers, trainers, and certification specialists
• Builds a scalable capability‑development ecosystem that supports career pathways, skill progression, and workforce readiness across the service network
• Serves as the enterprise subject matter expert for service training, learning methodologies, and capability development

Minimum Job Requirements

Education

• Bachelor’s degree or equivalent combination of education and experience

Certification / License

n/a

Work Experience

• 7 years of experience in Training/Instructional Design in a technical environment
• 4 years of leadership experience, preferably in a global manufacturing or regulated environment

Knowledge / Skills / Abilities

• Demonstrated ability leading leaders and influencing executive‑level stakeholders
• Proven executive presence with exceptional written, verbal, and presentation skills
• Demonstrated success leading enterprise transformation and large‑scale, cross‑functional initiatives
• Strong business acumen with the ability to align portfolio decisions to strategic priorities and financial outcomes
• Experience building governance models, performance metrics, and operating rhythms at an enterprise level
• Advanced capability in organizational change management and talent development
• Experience with SAP or equivalent ERP systems

Preferred Job Requirements

Education

• Masters Degree

Certification / License

• Master Training certification

Work Experience

• Experience creating online curriculum
• Technical training and curriculum development (DACUM) experience
• Product development experience in design or service role