Director, Service Operations

Millennium; United States; Remote; USD 190,000 - 200,000; Full time

Job summary

Millennium seeks a Director of Service Operations to lead all aspects of contract execution in a 100% remote role. You will manage performance, revenue growth, and customer satisfaction across contract teams, with an emphasis on DoD/Navy programs and security compliance.

The ideal candidate holds a Bachelor or Master’s degree, 5–7 years of program management, and a current or eligible security clearance. Strong leadership, budgeting, and stakeholder communication are essential.

Qualifications

• Bachelor or master’s degree in a relevant field.
• 5-7 years of project/program management experience, managing systems engineering/acquisition programs.
• Experience managing Navy programs.
• Demonstrated excellence in written and verbal communication, and organizational skills.
• Must be a U.S. citizen and have or be eligible for a current security clearance.

Responsibilities

• Manage all operational aspects of assigned contract execution and a book of business.
• Provide leadership to Millennium contract teams in the dedicated market space.
• Achieve annual revenue growth goals by expanding work and building capture pipelines.
• Develop and implement internal/external business development and marketing plans.
• Ensure high-quality customer service and compliance with regulations and policies.

Skills

Program management

Project management

Leadership

Budgeting / P&L

Operations management

Business development

Public speaking

Customer focus

Communication

Education

Bachelor or master’s degree

Tools

Microsoft Office Suite

SharePoint

Job description

Millennium is proud to be part of the Markon enterprise, a network of specialized organizations united in support of critical national security missions. This partnership strengthens our ability to deliver results by expanding our technical depth, operational reach, and access to a broader bench of proven experts, ensuring our customers continue to receive best-in-class cybersecurity support.

Since 2004, Millennium has operated at the forefront of cybersecurity. Our elite team of over 300 professionals brings an unmatched record of performance across Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. As home to the largest contingent of contracted Red Team operators supporting the Department of Defense, Millennium delivers unparalleled threat intelligence and battle-tested expertise to both DoD and federal civilian customers.

Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law.

Millennium Corporation is hiring a Director, Service Operations to work 100% REMOTE. The candidate should have an active secret clearance or should be eligible to obtain.

The Director reports to Vice President, Service Operations and is responsible for managing all operational aspects of assigned contract execution and a book of business to include providing leadership and senior management of Millennium contract teams in a dedicated market space, responsible for customer satisfaction and employee development and growth.

Responsible for achieving annual revenue growth goals established for the market space through successful marketing of company capabilities and performance, expanding existing work, and building sector capture pipeline and managing proposal efforts to win new work. Also responsible for developing and implementing a comprehensive internal and external business development plan, marketing plan and associated financial plan while participating in the capture and proposal process to increase revenues and profits.

The position also provides technical support and leadership to direct, operations supervisors and direct operations staff within their purview; ensures that the highest quality of customer service is provided on existing contracts; and provides administrative support in areas of compliance, regulations, policies, and procedures.

Duties-

• Managing Operations to improve business processes and manage risk.
• Implement effective management strategies to promote contract and employee retention.
• Establish / enforce effective Management policies, procedures, workflows, and training.
• Establish team goals and communicate / manage.
• Ensure adherence to Operations milestones / phases of the process.
• Provide timely and accurate analysis, reporting and review.
• Establish budgets and manage spending across assigned area to maintain profitability goals.
• Evaluate operational methods to determine how competitive and current they are with the
• latest trends in the industry.
• Coordinate performance feedback, performance improvement plans, promotions, and terminations by partnering with Human Resources.
• Fulfill contract labor requirements with Talent Acquisition Manager and/or members of the talent acquisition team.

Business Development

• Participate in Corporate Team Goals and meet assigned Individual Goals.
• Contribute to a New Business Development pipeline of opportunities sufficient to achieve revenue expectations.
• Inculcate the Opportunity Management System (OMS) as part of the BD SharePoint site such that it is the BD System of Record for all reporting and analysis.
• Contribute to the Business Development process with sufficient volume and speed to achieve and maintain a Proposal Backlog (proposed and awaiting award) sufficient to achieve assigned Revenue Goals.
• Identify and capture market opportunities and establish Capture Plans, Actions and Milestones to achieve.
• Perform public speaking engagements and acts as a thought leader to promote the business.
• Building High Performing Work Teams, Employee Management & Teamwork.
• Establish and implement succession plans that encourages/facilitates individual and team growth career paths.
• Train staff to develop Operations and Business Development skillsets.
• Develop Business Acumen competency to ensure thought processes include financial awareness, compliance/legal requirements, recognized best practices, technological opportunities, and business needs.
• Promote positive, supportive, customer focused interdepartmental interactions for efficient and effective business operations with high internal customer satisfaction.
• Consults with the Director of Pricing and Project Control and the Sr. Managers of Finance, Human Resources and of Contracts in matters relating to job function. Manage specific corporate programs.
• Demonstrate knowledge of and supports mission, vision, strategic plan, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Conduct meetings, at least monthly, with direct, operations teams to promote communication and transparency within the business. This position is expected to uphold the mission and values established by the organization and will always operate as a company champion.
• Participates in the development and execution of the organization’s strategic Plan.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be a U.S. citizen.
• Must possess a current security clearance at the required level or be eligible to obtain
• Bachelor or master’s degree 5-7 years of project/program management experience, managing Systems Engineering/Acquisition programs.
• Experience managing Navy programs
• Ability to manage profit and loss as well as organic business development
• Demonstrated excellence in written and verbal communication, and organizational skills
• Demonstrated ability to independently set priorities, to organize tasks, monitor assignments, and ensure completion of assigned work.
• Strong knowledge of the Microsoft Office Suite (especially MS Word, PowerPoint, Outlook, and Office 365), and SharePoint.
• Flexibility to work from a remote site when required and or approved.

Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.

• Must be comfortable with prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10-15 pounds at a time.

25%

$190K-$200K

The salary range provided for this position is intended as a general guideline and does not guarantee a specific salary or compensation amount. Final compensation will be determined based on a variety of factors, including, relevant education, experience, knowledge, skills, and abilities.