Director, Service Line Optimization & Performance

Advocate Health; Macon (GA); On-site; USD 120,000 - 175,000; Full time

Job summary

Advocate Health in Macon, GA seeks an experienced operations leader to direct clinical and administrative functions across care locations, aligning with service line and enterprise priorities.

You will partner with service line leadership to set plans, manage budgets, monitor performance, and drive improvements in access, capacity, and patient experience while leading frontline managers and ensuring regulatory compliance.

Qualifications

• Bachelor’s Degree in Healthcare or related field required.
• Typically requires 7 years of experience in operational leadership roles.
• Strategic thinking to translate service line priorities into operational plans.
• Strong financial, analytical, and problem-solving skills using data to identify risks and opportunities.
• Executive presence with strong written and verbal communication.

Responsibilities

• Directs clinical and administrative operations across locations.
• Establishes operational plans, performance targets, and routines.
• Monitors budgets, performance, risks, and drives corrective actions.
• Drives integration across care settings to improve access and capacity.
• Monitors KPIs and leads responses to performance trends.
• Provides leadership, coaching, and development to frontline managers.
• Ensures compliance with policies and regulatory requirements.
• Manages workforce planning and talent development.

Skills

Strategic thinking

Operational leadership

Data-driven decision making

Leadership and people management

Communication skills

Collaborative cross-functional work

Diversity and inclusion

Education

Bachelor’s Degree in Healthcare or related field

Job description

Advocate Health in Macon, GA seeks an experienced operations leader to direct clinical and administrative functions across care locations, aligning with service line and enterprise priorities.

You will partner with service line leadership to set plans, manage budgets, monitor performance, and drive improvements in access, capacity, and patient experience while leading frontline managers and ensuring regulatory compliance.