Director, Scaled AI Tool Adoption

MetLif; New York (NY); Hybrid; USD 129,000 - 172,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Paid time off

Job summary

MetLife is seeking a Director, AI Tools Deployment at Scale to embed AI across our Group Benefits teams, observing workflows, co‑developing AI solutions, and tracking impact on productivity and efficiency. You will champion AI adoption, partner with Technology, Data, and Risk to ensure secure, compliant deployments, and translate insights into measurable business outcomes across a matrixed organization.

This hands‑on role requires executive presence and the ability to influence senior

Qualifications

• Proven ability to observe workflows, identify AI-enabled opportunities, and drive adoption across teams.
• Hands‑on, ownership‑driven mindset with strong analytical and problem‑solving skills.
• Experience building AI-enabled solutions/products/apps/websites used in day‑to‑day life and work.

Responsibilities

• Embed with business teams to observe workflows and build a pipeline of AI use cases.
• Co‑develop AI solutions and scale proven wins into enterprise‑wide patterns.
• Champion AI fluency, recommend tools, and share best practices across MetLife.

Skills

AI tools proficiency

Analytical skills

Leadership influence

Strategic thinking

Financial modeling

Education

High School Diploma or equivalent

Tools

Claude Cowork

Microsoft Copilot

Riplit

Cursor

ChatGPT workflows

Job description

MetLife is seeking a Director, AI Tools Deployment at Scale to embed AI across our Group Benefits teams, observing workflows, co‑developing AI solutions, and tracking impact on productivity and efficiency. You will champion AI adoption, partner with Technology, Data, and Risk to ensure secure, compliant deployments, and translate insights into measurable business outcomes across a matrixed organization.

This hands‑on role requires executive presence and the ability to influence senior