Director AI Tools Deployment at Scale

MetLife; New York (NY); Hybrid; USD 129,000 - 172,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer matching

Life Insurance

Paid time off

Job summary

MetLife is seeking a Director, AI Tools Deployment at Scale to turn broad access to AI tools into widespread adoption and measurable productivity gains.

This hands-on, embedded role observes workflows, co-develops AI solutions, and tracks impact across growth and efficiency while influencing across a matrixed organization.

Qualifications

• 3-5+ years in management consulting, product management, corporate strategy, business transformation, finance, or related roles.
• Proficiency using and experimenting with a wide variety of personal AI tools.
• Experience building working solutions/products/apps/websites using AI tools in day-to-day life and work.
• Hands-on, ownership-driven mindset with strong analytical, financial modeling, and problem-solving capabilities, and a proven ability to lead and influence across multiple teams.
• Ability to embed AI into core team workflows and use tools and data insights to improve outcomes, address complex issues, and drive measurable performance improvements.
• High School Diploma or equivalent.

Responsibilities

• Embed with USB teams to observe workflows, identify process-improvement and productivity opportunities, and build and prioritize a pipeline of AI use cases sized by effort, feasibility, and impact.
• Co-develop AI solutions with end users — including prompts, agents, and Copilot/Claude/Chat GPT workflows — iterate based on real usage, and scale proven wins into reusable patterns for enterprise-wide rollout.
• Champion AI adoption and fluency across teams, researching and recommending AI tools as needed, and collaborating with Enterprise Strategy and Capabilities teams to share best practices across MetLife.
• Partner with Technology, Data, and Risk to ensure solutions remain secure, compliant, and aligned with MetLife's AI governance framework.
• Define metrics and baselines, track and report realized impact across growth, adoption, and efficiency, and maintain executive communications for senior leadership.

Skills

AI tools fluency

Cross-functional leadership

Analytical skills

Financial modeling

Problem solving

Ownership mindset

Education

High School Diploma or equivalent

Tools

Claude Cowork

Microsoft Copilot

Cursor

Riplit

Lovable

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Director, AI Tools Deployment at Scale leads how USB turns broad access to AI tools — such as Claude Cowork, Microsoft Copilot, Cursor and others — into widespread adoption, constant experimentation and tangible gains in productivity and process performance.

This is a hands‑on, embedded role: observe how colleagues operate, identify where AI can remove friction or unlock capacity, co‑develop the solutions, and track and report the impact. Success requires strong strategic thinking, execution discipline, fluency with AI tools, executive presence, and the ability to influence across a highly matrixed organization.

We are especially interested in candidates who have deployed AI tools at scale before.

Key Responsibilities

• Embed with USB teams to observe workflows, identify process‑improvement and productivity opportunities, and build and prioritize a pipeline of AI use cases sized by effort, feasibility, and impact.
• Co‑develop AI solutions with end users — including prompts, agents, and Copilot/Claude/Chat GPT workflows — iterate based on real usage, and scale proven wins into reusable patterns for enterprise‑wide rollout.
• Champion AI adoption and fluency across teams, researching and recommending AI tools as needed, and collaborating with Enterprise Strategy and Capabilities teams to share best practices across MetLife.
• Partner with Technology, Data, and Risk to ensure solutions remain secure, compliant, and aligned with MetLife's AI governance framework.
• Define metrics and baselines, track and report realized impact across growth, adoption, and efficiency, and maintain executive communications for senior leadership.

Required Qualifications

• 3-5+ years in management consulting, product management, corporate strategy, business transformation, finance, or related roles.
• Proficiency using and experimenting with a wide variety of personal AI tools (e.g., Claude Cowork, Microsoft Copilot, Riplit, Cursor, Lovable).
• Experience in building working solutions/products/apps/websites using AI tools in day‑to‑day life and work.
• Hands‑on, ownership‑driven mindset with strong analytical, financial modeling, and problem‑solving capabilities, and a proven ability to lead and influence across multiple teams.
• Ability to embed AI into core team workflows and use tools and data insights to improve outcomes, address complex issues, and drive measurable performance improvements.
• High School Diploma or equivalent.

Preferred Qualifications

• Experience leading AI enablement or change efforts at scale — e.g., in a top‑tier management consulting setting or Corporate Strategy at a large enterprise with ability to communicate effectively with senior and executive leadership.
• Natural curiosity and inclination to challenge “the way work has always been done” with a track record of inspiring and leading people to adopt new tools and/or processes.
• Prior experience in Financial Services and/or Insurance.
• Bachelors in STEM or high education.

Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here.

About MetLife

Recognized on Fortune magazine's list of the \"World's Most Admired Companies\", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (\"protected characteristics\").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.