Director, Salesforce CRM & Agentic AI

AstraZeneca

Gaithersburg (MD)

Hybrid

USD 186,000 - 279,000

Full time

2 days ago

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Benefits offered by this job

401k plan

Paid vacation

Paid holidays

Health benefits

Dental coverage

Vision coverage

Job summary

AstraZeneca in Gaithersburg, MD is seeking an experienced Director to lead cross‑functional teams building and deploying next‑generation products using Salesforce CRM and Agentic AI for AI30 initiatives.

You will translate business needs into scalable technical solutions, manage offshore delivery, and ensure secure, compliant architecture across US and global markets while maintaining a hybrid work model with 3 days in the office.

Qualifications

Bachelor’s or master’s degree in computer science, life sciences, engineering, business administration, or a related quantitative field.
8+ years of progressive experience in software engineering, CRM architecture, or related technical roles, with at least 3-5 years in a leadership or delivery‑focused role managing teams.
Deep familiarity with the pharmaceutical commercial and medical affairs domains (e.g., HCP engagement, MSL workflows, omnichannel orchestration).
Expert‑level hands‑on experience developing within the Salesforce CRM platform (including Life Sciences Cloud and modern cloud integration patterns).
Proven experience building, managing, and scaling offshore engineering teams in a global delivery model.
Practical experience with Generative AI and Agentic AI technologies (e.g., agentic architecture, RAG architectures, prompt engineering).
Proven experience working with Compliance and Security Teams to deliver regulated products, with a strong understanding of data governance and privacy.

Responsibilities

Act as Product Architect, defining the technical vision and high‑level design for Salesforce CRM and Agentic AI workstreams.
Hands‑On development and prototyping within the Salesforce ecosystem including Life Sciences Cloud, Agentforce and AWS AgentCore.
Drive the technical implementation of Generative and Agentic AI capabilities to deliver contextually relevant solutions.
Provide hands‑on technical leadership across Salesforce engineers, Data Science, Data Engineering, and UX.
Champion best practices for code quality, component reusability, and modular design.
Architect and scale applications for global deployment with localization and compliance.
Lead offshore teams, aligning with US and global product roadmaps to ensure delivery.
Ensure risk, compliance, and security are integrated from the start of the design.
Translate business requirements into technical specifications with Commercial and Medical Product Owners.
Engage with Sales Force, field excellence, and Analytics teams to integrate products with platforms.