Director, Sales, State & Local Government (East)

Genesys Cloud Services, Inc.; Washington (District of Columbia); On-site; USD 180,000 - 240,000; Full time

Job summary

Genesys Cloud Services, Inc. seeks a Director of Sales for the East region focused on state and local government. You will shape regional strategy, lead a high-performing team, and drive cloud and AI-powered engagement platforms to deliver measurable public sector impact.

You will own forecasting, build executive relationships, and partner with cross-functional teams to expand market share and accelerate adoption of Genesys Cloud among government agencies.

Qualifications

• 10+ years of sales management experience in cloud or SaaS environments.
• Proven track record leading high-performing sales teams and exceeding revenue targets.
• Experience managing complex enterprise sales cycles at scale.

Responsibilities

• Lead and scale a regional sales team to exceed revenue targets in state and local government accounts.
• Develop and execute regional sales strategies to expand market share and accelerate platform adoption.
• Own accurate forecasting and pipeline management for predictable revenue outcomes.
• Partner with senior executives and cross-functional teams to align strategy and deliver outcomes.
• Drive enterprise-level sales cycles from strategy through close with long-term value creation.
• Build executive-level relationships with government agencies to influence strategic initiatives.
• Coach and develop sales professionals to elevate performance and leadership.

Skills

Sales leadership

Enterprise sales

Forecasting & pipeline

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Director of Sales, State and Local Government, East

Role Overview:

Drive growth and elevate how state and local government agencies deliver meaningful customer experiences through modern cloud and AI-powered engagement platforms. This role shapes regional strategy, influences enterprise-level decisions, and empowers a high-performing sales organization to deliver measurable public sector impact. At Genesys, you will help government organizations better serve their communities by improving accessibility, responsiveness, and digital engagement. You will own the end-to-end success of the East region, partnering with senior leaders and customers to accelerate adoption of innovative solutions such as Genesys Cloud. This position offers strong visibility, leadership influence, and the opportunity to expand your impact across enterprise initiatives and emerging technologies.

Key Responsibilities:

• Lead and scale a high-performing regional sales team to exceed revenue targets and drive consistent growth across state and local government accounts
• Develop and execute regional sales strategies that expand market share, increase new logo acquisition, and accelerate customer expansion and platform adoption
• Own accurate forecasting and pipeline management to ensure predictable revenue outcomes and strong business performance
• Partner with senior executives, stakeholders, and cross-functional teams to align strategy and deliver high-impact customer outcomes
• Drive complex, enterprise-level sales cycles from strategy through close, ensuring alignment with customer needs and long-term value creation
• Build and strengthen executive-level relationships with government agencies to influence strategic initiatives and long-term partnerships
• Coach, develop, and mentor sales professionals to elevate performance, strengthen capabilities, and build future leaders
• Identify and capitalize on market opportunities within CCaaS, digital engagement, and AI to position Genesys as a trusted innovation partner

Required Qualifications:

• 10+ years of sales management experience, preferably in cloud or SaaS-based software environments
• Proven track record of leading high-performing sales teams and consistently exceeding revenue targets
• Demonstrated experience managing complex enterprise sales cycles and achieving