Director, Sales Operations

Amkor Technology, Inc.; Phoenix (AZ); Hybrid; USD 140,000 - 210,000; Full time

Job summary

Amkor Technology, Inc. in Tempe, AZ, is seeking a Director of Sales Operations to develop and optimize global sales business processes, partnering with Sales, Finance, IT and Pricing to improve efficiency and controls.

The role leads a high‑performing team and supports ongoing process improvements. The position requires a strong track record in sales operations, KPI analytics, and cross‑functional leadership, with hybrid work onsite near the Tempe office and periodic travel.

Qualifications

• Bachelor’s degree required with a minimum of 10 years in Sales Operations or Finance.
• Demonstrated experience identifying KPIs and developing reporting metrics.
• Prior OSAT industry experience.
• Demonstrated experience in leading and managing a team.
• Proven experience developing business processes and coordinating rollout and training.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• Interpersonal skills to interact across all levels.
• Willingness to travel as needed.

Responsibilities

• Develop global sales business processes that support Salesforce and quote-to-cash initiatives, including enhancements, testing, rollout, and training.
• Create content and drive new business standards that align to achieving corporate level initiatives.
• Provide guidance and drive solutions on customer nonstandard quote/invoicing/payment processes; support the S4 migration.
• Establish close relationships with key decision makers at various levels within Amkor.
• Lead, coach, and develop a team to deliver operational excellence and support business priorities.
• Support Finance audit cycles and ensure compliance with internal controls, policies, and business requirements.

Skills

KPI reporting

Team leadership

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Salesforce

SAP

Microsoft Teams/Webex

Job description

Amkor Technology, Inc. (Nasdaq: AMKR) is the world’s largest U.S. headquartered OSAT and is a global leader in outsourced semiconductor packaging and test services. With a strong track record of innovation, a broad and diverse geographic footprint and solid partnerships with lead customers, Amkor delivers high-quality solutions that enable the world’s leading semiconductor and electronics companies to bring advanced technologies to market. The company’s comprehensive portfolio includes advanced packaging, wafer-level processing, and system-in-package solutions targeting applications for smartphones, data centers, artificial intelligence, automobiles and wearables. For more information visit amkor.com.

Position Summary

Amkor Technology is seeking a Director of Sales Operations for our Tempe, AZ office. This role is responsible for developing and optimizing global sales business processes, identifying opportunities for innovation and improvement, driving scalable solutions across existing and new processes, and leading a high-performing team.

In this role, the Director of Sales Operations will partner closely with Sales, Finance, IT, Pricing, BU and cross-functional stakeholders to improve process efficiency, strengthen operational controls, and enable consistent execution across global sales operations.

Essential Duties And Responsibilities

• Develop global sales business processes that support Salesforce and quote-to-cash initiatives, including enhancements, testing, rollout, and training


• Create content and drive new business standards that align to achieving corporate level initiatives


• Provide guidance and drive solutions on Customer nonstandard quote/invoicing/payment business processes Support the S4 migration


• Establish close relationships with key decision makers at various levels and groups within Amkor


• Lead, coach, and develop a team to deliver operational excellence and support business priorities


• Support Finance audit cycles and ensure compliance with applicable internal controls, policies, and business requirements


• Flexibility to travel as needed

Required Qualifications

• Bachelor’s degree required and a minimum of 10 years of relevant experience in Sales Operations or Finance


• Demonstrated experience identifying key performance indicators (KPIs) and developing reporting metrics


• Prior experience with the OSAT industry


• Demonstrated experience in leading and managing a team


• Proven experience developing business processes and coordinating rollout and training activities


• Excellent written and verbal communication skills


• Proficiency with Microsoft Office


• Highly developed interpersonal skills with the demonstrated ability to interact effectively across all levels of the organization


• Career-oriented professional with flexibility to support business needs, including occasional travel


• Proven experience delivering training and presentations to global teams

Preferred Qualifications

• Experience with Salesforce or other CRM application is preferred


• Experience with SAP


• Experience with Microsoft Teams, Webex, or other remote meeting and collaboration tools.

Location

Tempe, AZ. This position has a hybrid schedule. Candidates must reside near the local Amkor office or be willing to relocate to be considered.

Amkor is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.