Director Sales Operations

Ultipro; Nashville (TN); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off (PTO)

Volunteer Time Off (VTO)

Floating Holidays

Company Holidays

Parental Leave

Professional development

Job summary

Novatech, The Managed Office Provider, seeks a Director of Sales Support to lead a critical function at the center of revenue execution, customer experience and operational performance. You will oversee sales support, contracts, leasing, billing and procurement while transforming how the business operates.

This role partners with executive leadership to simplify complexity, improve execution and build scalable operations that sustain growth and profitability across the organization.

Qualifications

• 7+ years of progressive leadership experience in sales operations, sales support, customer operations, revenue operations or a related B2B environment.
• Proven success leading process improvement, automation and organizational change initiatives.
• Strong financial and operational acumen with margins, cost control and business performance.
• Experience building, developing and leading manager-level leaders.
• Track record of improving business results through stronger processes, systems and execution.

Responsibilities

• Sales support and deal execution.
• Contracts, leasing, and billing operations.
• Procurement and vendor management.
• Process improvement and automation initiatives.
• Cross-functional operational projects.
• Manager-level team leadership and development.
• Key performance indicators, accountability and operating discipline.
• Sales process efficiency and revenue realization.
• Operational workflows that support growth and customer experience.

Skills

Strategic leadership

Process improvement

Financial acumen

Team development

Cross-functional collaboration

Influence across functions

Communication

Tools

CRM systems

ERP platforms

Billing platforms

Lease management tools

Job description

Novatech, The Managed Office Provider, delivers a comprehensive portfolio of IT, Print, Cloud, and Security solutions nationwide. We are seeking a Director of Sales Support to lead a highly visible business function that sits at the center of revenue execution, customer experience and operational performance.

Reporting to the President of Office Technology, this leader will oversee sales support, contracts, leasing, billing and procurement while helping transform how the business operates. The opportunity is not simply to manage a team. It is to strengthen execution, improve processes, remove friction and build the operational foundation needed to support growth.

We are looking for a leader who enjoys solving problems, developing strong teams, driving accountability and creating better ways of working.

Why This Role Matters

Every sales organization talks about growth. Few invest in the operational infrastructure required to support it.

The Director Sales Operations will partner directly with executive leadership to improve the systems, processes and teams that impact revenue, margin, customer experience and employee productivity. Success in this role will be measured by your ability to simplify complexity, improve execution and make the business more consistent, efficient and scalable.

This is a highly visible leadership position with direct influence on revenue execution, customer experience and operational performance across the organization.

What You'll Own

• Sales support and deal execution
• Contracts, leasing, and billing operations
• Procurement and vendor management
• Process improvement and automation initiatives
• Cross-functional operational projects
• Manager-level team leadership and development
• Key performance indicators, accountability and operating discipline
• Sales process efficiency and revenue realization
• Operational workflows that support growth and customer experience

What We're Looking For

Required Qualifications

7+ years of progressive leadership experience in sales operations, sales support, customer operations, revenue operations or a related business-to-business environment

Demonstrated success leading process improvement, automation and organizational change initiatives

Strong financial and operational acumen with an understanding of margins, cost control, working capital and business performance

Proven experience building, developing and leading manager-level leaders

A track record of improving business results through stronger processes, systems and execution

Strong communication skills and the ability to influence across multiple functions

Preferred Qualifications

Office technology, managed print, equipment leasing or related industry experience

Experience with recurring billing, contracts, leasing, procurement and vendor management

Experience with CRM, ERP, billing and lease management platforms

Lean, Six Sigma, Operational Excellence, Continuous Improvement or similar methodologies

Why Novatech

Direct partnership with executive leadership

High-impact role with visibility across the organization

Opportunity to lead meaningful operational transformation

Ability to influence revenue growth, customer experience and profitability

Collaborative culture focused on accountability, ownership and continuous improvement

Base salary and bonus opportunity aligned with experience, qualifications and scope of responsibility

• 401(k) with company match
• Paid Time Off (PTO), Volunteer Time Off (VTO), Floating Holidays, Company Holidays and Parental Leave
• Professional development and leadership growth opportunities

This role offers the opportunity to leave a lasting mark on a growing organization by building stronger teams, improving execution, enhancing the customer experience and creating the operational foundation that enables future growth.

Equal Employment Opportunity

Novatech provides equal employment opportunities to all employees and applicants for employment. We consider qualified applicants without regard to race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, citizenship or immigration status, marital status, genetic information, veteran status, or any other characteristic protected by applicable law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.