Director, Sales Compensation Design & Administration – US

Webhosting; Northern (KY); On-site; USD 120,000 - 200,000; Full time

Job summary

Rackspace Technology is seeking a Director of Sales Compensation to own the strategy, design, and administration of the company’s sales incentive programs, ensuring alignment with our GTM goals. You will report to the VP of Total Rewards and partner across Sales, Finance, and HR to drive programs that motivate sellers and deliver business outcomes.

The role requires overseeing end-to-end plan design, governance, and system implementation, with a focus on keeping programs competitive, compliant,

Qualifications

• 5+ years in sales compensation design and administration.
• Experience leading cross-functional teams across Sales, Finance and HR.
• Strong analytical and governance capabilities.

Responsibilities

• Maintain fluency in GTM strategy and sales org structure.
• Design, implement, and govern Sales Compensation Plans.
• Lead annual plan design and refresh cycles with stakeholders.
• Own plan administration, systems, processes, and governance.
• Identify and resolve issues across HR, Finance, Sales Operations, and leadership.
• Establish governance and audit practices for plan integrity.

Skills

Sales compensation design

Leadership

Cross-functional collaboration

Strategy development

Education

Bachelor's degree in Business or related field

MBA preferred

Tools

ICM platform

Data analysis tools

Job description

Job Description

Provides leadership, direction, and consultation on sales compensation plans, measurement, and payment. Uses deep understanding of sales strategy and objectives to drive the design and implementation of sales incentive plans.

Job Summary

We are seeking a Director of Sales Compensation to own the strategy, design, and administration of the company’s sales incentive programs, ensuring they drive the right seller behaviors and align with our Go-To-Market strategy. Reporting to the VP of Total Rewards, this role sits at the intersection of Total Rewards and Sales, translating compensation philosophy into programs that work in the field – and translating field realities back into compensation strategy. The Director owns all matters related to sales compensation – from plan design through systems, governance, and organizational alignment – and builds the function responsible for keeping programs competitive, compliant, and tightly connected to business outcomes.

Key Responsibilities

• Maintain deep, ongoing fluency in the company’s GTM strategy, sales organizational structure, and how roles and teams execute against it.
• Continuously assess how compensation and talent structures support (or hinder) the GTM motion, adjusting recommendations as strategy evolves.
• Serve as the primary connective tissue between Sales Operations, Sales leadership, Finance, and Total Rewards, ensuring compensation decisions reflect both HR philosophy and commercial reality.
• Own end-to-end design, mechanics, and eligibility of the Sales Compensation Plan(s), ensuring they are competitive, motivating, and aligned to revenue goals and Total Rewards philosophy.
• Lead the annual (and as-needed) plan design and refresh cycle, partnering closely with Sales Operations, Sales leadership, Finance, and Legal on plan terms, quotas, and approvals.
• Own plan administration end-to-end, including systems, processes, and accountabilities, ensuring accuracy, timeliness, and compliance.
• Proactively identify and resolve pain points raised by HR, Finance, Sales Operations, Sales leadership, and plan participants.
• Establish governance, documentation, and audit practices for ongoing plan integrity, balancing Total Rewards standards with Sales Operations’ operational needs.

Incentive Compensation Systems & Technology

• Own the relationship with the incentive compensation management (ICM) platform, including contract terms, SLAs, and roadmap milestones.
• Lead implementation, enhancement, and optimization initiatives for compensation systems, ensuring delivery against timeline and budget, in close coordination with Sales Operations.
• Identify and mitigate risks or blockers that could impact system performance or plan administration.
• Evaluate new tools, platforms, or automation (including AI-enabled solutions) that could improve accuracy, scalability, or insight generation.

Team Leadership & Organizational Design

• Build, lead, and develop a team responsible for sales compensation design and administration.
• Continuously evaluate team structure against GTM strategy and business needs, making organizational recommendations as the business scales.
• Assess talent through performance data, stakeholder feedback, and direct observation; address gaps proactively.
• Set the long-term organizational vision for the sales compensation function, in alignment with both Total Rewards and Sales Operations priorities.

Reporting & Executive Communication

• Deliver regular reporting and insights to Total Rewards and Sales Operations leadership on plan performance, cost, and ROI.
• Translate complex compensation mechanics and system/technical topics into clear, actionable narratives for non-technical executive audiences across HR and Sales.
• Balance and reconcile priorities between Total Rewards governance and Sales Operations’ need for speed and field responsiveness.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies – across applications, data and security – to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.