Director, Sales and Catering

Great Wolf Lodge; Mashantucket (CT); On-site; USD 99,000 - 121,000; Full time

Job summary

Great Wolf Lodge in Mashantucket, Connecticut, seeks a Director of Sales and Catering. In this role, you will manage relationships to exceed guest satisfaction while meeting revenue goals. Responsibilities include overseeing sales and conference teams, setting revenue strategies, and ensuring financial objectives are met.

The ideal candidate has a solid background in sales, event planning, and hospitality leadership. A strong focus on customer service, along with excellent communication skills, is essential for success.

Qualifications

• Minimum 5 years of experience in sales, event planning, and/or catering.
• Minimum 3 years supervisory/leadership experience in hospitality.
• Professional communication skills both verbal and written.

Responsibilities

• Manage and grow relationships to exceed guest satisfaction.
• Responsible for revenue generating strategies for the lodge.
• Recruit, train and manage sales and conference service teams.

Skills

Sales strategies

Event planning

Team management

Customer service

Microsoft Office Suite

Communication skills

Education

Associate degree in related fields

Bachelor's degree in related fields (preferred)

Job description

Pay: $110000 - $110000

As the Great Wolf Director of Sales and Catering, your focus is to manage and grow relationships in order to exceed guest satisfaction along with meeting revenue goals. Responsible for setting the revenue generating strategies for soliciting, booking, managing, and overseeing sales and conference service teams.

Essential Duties & Responsibilities

• Accomplishes sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining pack members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Overall responsibility for total group revenue strategies, implementation and results; including group rooms, group food and beverage, meeting room rental, and other group revenues as assigned by the corporate director of sales
• Leverage Sales Team to execute on sales strategies to meet financial targets
• Meets financial objectives maximizing profitability for the lodge by forecasting requirements; preparing an annual performance budget; scheduling expenditures; analyzing variances
• Determines annual and gross‑profit plans by forecasting and developing annual sales quotas for various market segments; projecting expected sales volume and revenue; analyzing trends and results; establishing pricing strategies; recommends rate strategies; monitoring costs, competition, and product demand
• Accomplishes sales objectives by planning, developing, implementing, and evaluating field sales action plans
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
• Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations

Basic Qualifications & Skills

• Associate degree in Sales, Communications, Marketing, Business or Hotel Management
• Minimum 5 years experience in sales, event planning, and/or catering
• Minimum 3 year supervisory/leadership experience in hospitality field
• Demonstrated proficiency in Microsoft Office Suite
• Successful completion of criminal background check and drug screen
• Successful completion of Department of Motor Vehicle check
• Professional communication skills both verbal and written

Desired Qualifications & Traits

• Bachelor's degree in Sales, Communications, Marketing, Business or Hotel Management
• Significant customer service experience
• Strong problem solving and organizational skills
• Attention to detail and ability to exceed quality standards
• Enthusiastic and positive energy
• Multi-tasking ability

Physical Requirements

• Able to lift up to 20lbs
• Able to bend, stretch, and twist
• Able to stand or sit for long periods of time

Estimated Salary Range:

$110000 - $110000 annual base salary

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.