Director, Housekeeping

Great Wolf Lodge; Centralia (WA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Grow your career

Great Perks

Learn While You Earn

Prioritize Your Well-Being

Celebrate Your Uniqueness

Job summary

Great Wolf Lodge in Grand Mound, WA is seeking a Director of Housekeeping to lead all housekeeping services, including operations, budgeting, staffing, and payroll. This senior role ensures guest and employee satisfaction while maintaining profitability.

You will supervise Laundry, manage daily activities, recruit and develop team members, and participate in resort leadership through the MOD program, with competitive pay of $90k–$105k and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Experience creating and maintaining documents in Microsoft Office.
• Minimum 3 years supervising/managing a large housekeeping department.
• Minimum 5 years hotel or resort experience.

Responsibilities

• Develop plans supporting organizational objectives and allocate resources across groups.
• Budgeting and financial reporting for housekeeping; approve department purchases.
• Manage daily housekeeping and laundry operations and guest room cleaning.
• Supervise Laundry staff and ensure operational efficiency.
• Coordinate with cross-functional teams for resort activities.
• Monitor guest feedback and implement timely operational resolutions.
• Schedule staffing to maintain appropriate resourcing levels.
• Lead MOD program duties and participate on the executive team.
• Recruit, hire, train, and evaluate team performance against standards.
• Develop staff training programs and monitor quality assurance.

Skills

Microsoft Office

Supervision experience

Hotel resort experience

Education

High School Diploma or GED

Tools

REX software

Job description

20500 Old Hwy 99 SW, Grand Mound WA 98531, United States

Pay: $90000 - $105000

At Great Wolf, the Director of Housekeeping is responsible for directing all aspects of housekeeping services and programming including but not limited to operations, planning, budgeting, staffing and payroll. Senior level position, which must ensure guest and employee satisfaction is achieved while maintaining profitability within the housekeeping function.

Join our Pack

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments
• Fiscal and budgetary management of housekeeping operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving purchases for the department
• Manage the daily activities of the Housekeeping and Laundry department to include appropriate cleaning of all public areas as well as guest rooms.
• Provides supervision to Laundry pack members and ensures the efficiency and effectiveness of the operation
• Participate and collaborate on cross-functional teams in order to effectively coordinate resort activities
• Monitor, manage and respond to guest comments and proactively addressing guest comments with operational resolutions
• Conduct investigative actions with guests, where necessary, for guest service and liability claims, ensure customer requests are handled in a timely and professional manner
• Develop, implement, and monitor schedules for the housekeeping operation and manage staffing process to ensure appropriate levels of resourcing to maintain efficient operations
• Manages room expeditor software program (REX) in order to maintain maximum efficiency of inventory management
• Participates in the Manager-On-Duty (MOD) program and executes duties
• Recruiting, hiring, training, and evaluating team member performance against standards
• Plan and implement staff training and development programs within the department
• Monitors quality assurance program for lodge
• Review accuracy of nightly housekeeping reports and investigates discrepancies
• Serve on resort Executive Committee to represent the interests of the housekeeping function
• Enforce policies and procedures; maintain a working knowledge of general and departmental safety procedures. Attends safety training programs and in-service education as required
• Develops, implements, and monitors programs that assure a safe facility and work environment that is in compliance with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs
• Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment
• Conducts inventory of housekeeping supplies for submission to the proper point of contact
• Ensures housekeeping activity and physical areas stocked, organized and are compliant with all safety and environmental health processes, procedures and regulations
• Oversees the safe management of the Lost and Found, verifying proper record keeping and safety of items

Required Qualifications & Skills

• High School diploma or GED
• Experience creating and maintaining documents with Microsoft Office (Word, PowerPoint, Excel)
• Minimum of 3 years experience supervising/managing large housekeeping department
• Minimum of 5 years hotel or resort experience

Desired Qualifications & Traits

• College Degree
• Demonstrated ability to effectively resolve conflict
• Committed to comprehensive and in-depth analysis, planning, and implementation of every work effort
• Projects a positive public relations image to team members and guests
• Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges
• Excellent management skills including conflict resolution, coaching, development and teamwork

Physical Requirements

• Sit or stand for extended periods of time
• Lift up to 15 lbs

Estimated Salary Range

$90000 - $105000 annual base salary

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.