Director, Revenue Cycle Management

American Dental Companies; Phoenix (AZ); On-site; USD 150,000 - 170,000; Full time

Job summary

American Dental Companies seeks a Director of Revenue Cycle Management to drive strategic, technology-enabled transformation across a multi-state network. You will design and deploy a scalable RCM operating model, optimize cash collection, and lead automation, AI, and analytics initiatives.

Candidate will oversee internal staff and third-party partners, improve KPIs, and report directly to executive leadership. Hybrid remote options and travel to practice locations are expected.

Qualifications

• 8+ years of healthcare revenue cycle experience with 3+ years in leadership or governance.
• Proven track record transforming RCM functions with scalable models.
• Experience managing third-party/offshore BPO partners and analytics/tools.

Responsibilities

• Lead enterprise-wide RCM transformation and operating model design.
• Drive KPI improvements across collections, denial rates, DSO and bad debt.
• Oversee vendor governance and SLAs for internal and external partners.
• Lead AI, automation, and BI initiatives to improve cash velocity.
• Collaborate with field operations and practice leadership for integration.
• Develop executive reporting on revenue health and growth.

Skills

Healthcare Revenue Cycle

Leadership

Analytics

Automation

Education

Bachelor's in Healthcare Administration/Finance/Business

Tools

Power BI

EHR/Practice Mgmt Systems

Job description

Director, Revenue Cycle Management – Full-Time

Company: American Dental Companies (Corporate Headquarters)

Location: Phoenix, AZ (Preferred / Hybrid Remote Potential)

Compensation: $150,000 – $170,000 per year (Based on Experience)

Employment Type: Full-Time, Salaried Benefits: Standard Comprehensive Package (Medical, Dental, Vision, Paid Time Off, Retirement)

About American Dental Companies (ADC)

At American Dental Companies, we are actively reshaping the dental industry landscape by combining the community-rooted warmth of local practice culture with modern technology, elite operational infrastructure, and centralized executive support. As a rapidly expanding, high-growth dental organization backing multi-specialty practices across the region, our clinical teams deliver everything from preventative care to complex implants, cosmetics, and advanced sedation.

To support our continued growth, we are looking for a visionary, results-oriented Director, Revenue Cycle Management (RCM) to lead the enterprise-wide evolution, scalability, and optimization of our revenue cycle ecosystem.

The Role: What You'll Do

As the Director of RCM, you will serve as the strategic architect and operational leader of revenue cycle performance across our expanding multi-state network. This is not simply a back-office billing management role-you will build a technology-enabled, highly scalable RCM operating model that optimizes cash collection, reduces practice‑level friction, strengthens internal controls, and strategically leverages automation, AI, and outsourced vendor partnerships.

Key Responsibilities:

• Strategic RCM Transformation: Assess current revenue cycle workflows and design a scalable future‑state operating model spanning billing, collections, accounts receivable (A/R), payment posting, insurance verification, and claims management.
• Performance & Metric Optimization: Drive measurable improvements across key financial KPIs, including collections, clean claim rates, days in A/R, aging, denial rates, and bad debt write‑offs.
• Vendor & BPO Governance: Evaluate and manage the optimal balance of internal staff, outsourced BPO partners, and third‑party vendors-establishing clear SLAs, accountability measures, and performance standards.
• Tech‑Forward Automation & AI: Partner with Technology and Finance leadership to evaluate, select, and deploy AI, workflow automation, bots, claim scrubbers, and Power BI dashboards to eliminate manual tasks and accelerate cash velocity.
• Front‑End & Practice Integration: Collaborate with field Operations and practice leadership to standardize front‑end revenue cycle touchpoints (verification, coding, copay collection), while seamlessly integrating newly acquired or affiliated practices into ADC's RCM model.
• Analytics & Executive Reporting: Develop actionable RCM reporting to translate complex data into root‑cause solutions, providing C‑suite leadership with direct visibility into revenue health, trends, and growth opportunities.

What We Are Looking For

• Experience: 8+ years of progressive healthcare revenue cycle experience, including 3+ years in a leadership, enterprise transformation, or vendor governance capacity within a multi‑site healthcare, dental, or physician practice organization.
• Track Record of Impact: Proven success materially transforming an RCM function, optimizing A/R metrics, and building scalable models rather than simply maintaining legacy operations.
• Vendor & Technology Savvy: Deep experience managing third‑party/offshore BPO partners alongside strong fluency in utilizing analytics, automation, and practice management technology to drive yield.
• Leadership & Influence: Strong executive presence with the proven ability to influence cross‑functional operational leaders, navigate decentralized organizations, and lead teams through change without relying solely on direct authority.
• Education & Preferred Background: Bachelor's degree in Healthcare Administration, Finance, Business, or related field or equivalent relevant experience preferred. Direct experience within DSO/DPO, PE-backed healthcare, or high‑growth multi‑location dental/ambulatory environments is highly advantageous.

Why You’ll Love It Here

You will join an executive leadership team that values innovation, autonomy, and modern technology. Rather than navigating rigid, slow‑moving corporate bureaucracy, you will have the platform and backing to directly shape our financial infrastructure, build high‑performing systems, and share in the collective growth of a booming healthcare organization.

Work Location & Travel Details

• Location: Phoenix, AZ area candidates are strongly preferred due to close collaboration with local executive and operational leadership. Exceptional remote candidates within reasonable travel proximity may be considered.
• Travel: Regular travel to Phoenix headquarters and ADC practice locations will be required, with increased onsite presence expected during onboarding and the initial transformation period