Revenue Cycle Manager

Plum Dental; Warwick (RI); On-site; USD 70,000 - 100,000; Full time

Job summary

Plum Dental seeks a Revenue Cycle Manager to lead the onshore billing team for a 30+ practice dental network in Wickford, RI. You will manage patient AR and insurance AR exceptions not resolved offshore, ensuring accurate lifecycles and timely cash flow.

This role emphasizes efficiency, accountability, and compassionate communication, while partnering with the Offshore Billing Manager, hiring and coaching staff, and driving process improvements to reduce aging AR and ensure payer compliance.

Qualifications

• 4+ years of dental billing and/or insurance RCM experience.
• 2+ years of people management or team lead experience.
• Strong understanding of the full dental claim lifecycle.
• Experience handling both insurance and patient AR.
• Excellent organizational, communication, and problem-solving skills.

Responsibilities

• Manage, coach, and support the onshore billing team.
• Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy.
• Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths.
• Assist with hiring, onboarding, and training of new team members.
• Foster a positive, patient-focused and collaborative team culture.
• Oversee patient AR and complex insurance AR exceptions and follow up on unpaid claims.
• Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy.
• Ensure compliance with payer guidelines and internal billing policies.
• Collaborate with Credentialing to resolve payer enrollment or network-related issues.
• Drive process improvements and automation to reduce aging AR.

Skills

Team leadership

Billing & AR

Communication

Problem solving

Coaching

Payer guidelines

Job description

Reports to: Director of Revenue Cycle Management

Works closely with: Offshore Billing Manager, Credentialing Team

Location: Wickford, RI

Compensation: Flat salary with annual bonus tied to individual and company goals

Role Overview

The Revenue Cycle Manager oversees the onshore billing team for a 30+ practice dental group. This role is responsible for managing patient accounts receivable and insurance AR exceptions that cannot be resolved by the offshore team. The ideal candidate has a deep understanding of the full dental RCM lifecycle, a strong operational mindset, and a patient-first approach to billing.

This role focuses on efficiency, accountability, and compassionate communication—ensuring revenue goals are met while maintaining a high standard of patient care.

Key Responsibilities

Team Leadership & Operations

• Manage, coach, and support the onshore billing team
• Oversee daily, weekly, and monthly billing workflows to ensure timeliness and accuracy
• Partner closely with the Offshore Billing Manager to ensure smooth handoffs and clear escalation paths
• Assist with hiring, onboarding, and training of new team members
• Foster a positive, patient-focused and collaborative team culture

Revenue Cycle Management

• Oversee patient AR and complex insurance AR exceptions
• Ensure timely follow-up on unpaid claims, denials, and underpayments
• Monitor claim lifecycle performance and identify opportunities to improve speed and accuracy
• Ensure compliance with payer guidelines and internal billing policies
• Collaborate with Credentialing to resolve payer enrollment or network-related issues

Process Improvement & Efficiency

• Identify inefficiencies in workflows and implement improvements
• Standardize processes across practices where appropriate
• Support automation and best practices to reduce rework and aging AR
• Serve as a subject matter expert for dental billing and insurance processes
• Ensure patient billing inquiries are handled with empathy, clarity, and professionalism
• Support the team in resolving patient balances while maintaining trust and transparency
• Reinforce the organization’s belief that patient care always comes first

Reporting & Accountability

• Create and deliver regular reporting to the Director of RCM
• Track KPIs such as AR aging, collections, denial rates, and team productivity
• Ensure team goals and deadlines are consistently met

Qualifications

Required

• 4+ years of dental billing and/or insurance RCM experience
• 2+ years of people management or team lead experience
• Strong understanding of the full dental claim lifecycle
• Experience handling both insurance and patient AR
• Excellent organizational, communication, and problem-solving skills

Preferred

• Experience in a multi-location dental group or centralized billing model
• Proven success in process improvement and operational efficiency
• Comfort working cross-functionally with offshore teams