Director, Retail Operations - Miami

Panera LLC; United States; Hybrid; USD 120,000 - 136,000; Full time

Job summary

Panera LLC in the United States seeks a Director of Retail Operations for the Miami market to translate brand objectives into cafe execution. The role leads cafe management teams, develops leaders, and drives guest experiences, sales growth, and profit in the market.

The position requires strategic planning, cross-functional collaboration, and strong people development. Extensive travel within the market is expected, with a focus on implementation and brand protection.

Qualifications

• Multi-unit or related experience preferred but not required.
• Some college education or related experience preferred but not required.
• Strong understanding of sales, profit drivers and reading P&L.
• Excellent communication skills to influence others.
• Self-motivated to plan, prioritize, schedule, and manage a market-wide calendar.
• Ability to build high performing teams through coaching and development.
• Motivational leadership that inspires teams to perform.
• Proficient with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Willing to work long and unusual hours.

Responsibilities

• Create market strategy and vision to execute Panera standards for guest service and profitability.
• Coach cafe management teams to meet standards and drive results.
• Act as SME of Panera operating systems across the market.
• Lead collaboration with cross-functional partners to drive channel execution.
• Ensure processes and behaviors deliver market goals and protect brand identity.
• Develop and implement people strategy and talent pipeline.

Skills

Multi-unit leadership

Strategic planning

People development

Cross-functional

Communication

Travel readiness

Education

Some college education

Tools

Microsoft Office

Job description

Director, Retail Operations - Miami DRO Job Description

Job Purpose Director, Retail Operations is responsible for delivering world class execution of Panera operational expectations in the bakery-cafes by translating brand objectives to cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust that creates loyalty with our team members and guests and creates value in the market through growing sales and delivering profit growth.

Duties & Responsibilities

Business Understanding, Strategic Planning and Execution:

• Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, marked-wide operating systems, profitability, new unit growth, food quality and safety, and people development.
• Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the execution against these standards and processes.
• Effectively understands, applies, and communicates the business’ priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market.
• Responsible for and the champion for achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs.
• A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes that ultimately drive business results.
• Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose.

People Development:

• Responsible for unlocking and building the capabilities and performance of cafe management teams demonstrated through Panera’s Guiding Values and our people practices. These consist of recruitment, selection, DE&I, compensation, development/training, performance management and coaching, as well as succession planning.
• Creates the market’s People strategy and maintains a pipeline of talent to support the growth and talent needs within the market, to continually elevate employee performance and capability.

Brand Protection & Validation:

• Responsible for ensuring the cafes comply with all established operational standards, policies, and federal and state employment laws, around employment and food and workplace safety.
• Ensure cafes foster and maintain an inclusive and engaging work environment where every associate can show up authentically, free of discrimination and harassment.

Top Leadership competencies for this role

• Acts like an owner
• Defines vision and purpose
• Unlocks Potential
• Builds trust
• Collaborates
• Delivers results

Qualifications (Education & Experience)

• Multi-unit experience or related experience preferred but not required.
• Some college education/certification or related experience preferred but not required.
• Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports).
• Excellent communication skills and can leverage these skills to influence others.
• Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar.
• Has the ability to build high performing teams through selection, coaching and development and has strong coaching skills to continuously develop a team of managers.
• Is motivational and can inspire teams to perform at a high level, create role clarity and hold leaders at different organization levels accountable.
• Proficient with Microsoft Office (Outlook, Work, Excel, PowerPoint, etc.), internet-based and complete other basic computer functions.
• Must have a strong work ethic, with the ability to work long and unusual hours.

Working Conditions & Physical Requirements

• Up to 95% travel within the market and some overnight travel for cafe visits based on market geography and for company meetings. Other out-of-market travel for business needs may be required.
• This position requires a mix of walking/standing during long periods while on cafe visits (including the lifting of heavy items or boxes), some desk/office administrative work, as well as commuting between cafe locations.

$119,634 - $136,383 The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Newton Support Center

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread® family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families – free of any of the items on our ‘No No’ List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country – Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our communities through day-end donations at our bakery-cafe locations and partner with local non-profit organizations. It’s this warmth that you’ll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we’re confident you’ll find us a rewarding and fun place to work.