Director, Retail Operations

Panera LLC; United States; On-site; USD 112,000 - 134,000; Full time

Job summary

Panera LLC in the United States is seeking a Director of Retail Operations to lead multi-unit cafe teams and translate brand objectives into consistent guest experiences across markets.

The role demands strategic planning, strong people development, and a proven ability to drive sales and profitability while upholding Panera’s standards for quality and safety. Expect extensive travel and collaboration with market and support teams.

Qualifications

• Multi-unit experience or related leadership background is preferred.
• Strong communication skills and ability to influence others.
• Proven ability to coach and develop cafe management teams.

Responsibilities

• Set strategy and vision to achieve operating standards and profitability.
• Develop and retain cafe leaders; manage talent pipeline.
• Ensure compliance with safety, quality, and employment policies.
• Collaborate with cross-functional partners to drive market growth.

Skills

People development

Brand protection

Leadership

Strategic planning

Cross-functional collaboration

Tools

Microsoft Office

Job description

Director, Retail Operations Job Purpose

Director, Retail Operations is responsible for delivering world class execution of Panera operational expectations in the bakery-cafes by translating brand objectives to cafes and associates. This means acting like an owner as well as leading and developing leaders to deliver great experiences to associates and guests in a way that builds trust that creates loyalty with our team members and guests and creating value in the market through growing sales and delivering profit growth.

Business Understanding, Strategic Planning and Execution

Responsible for creating the strategy and vision for the market to achieve the execution of all Panera standards for guest service, marked-wide operating systems, profitability, new unit growth, food quality and safety, and people development. Responsible for achieving key business results and growing the business through coaching, development, and accountability of cafe management teams for the execution against these standards and processes. Effectively understands, applies, and communicates the business’ priorities, and is considered an SME of Panera’s operating systems, and the application throughout the market. Responsible for and the champion for achieving results through collaboration, communication, and implementation and sustained management of all new products, processes, and programs. A proactive partner, working cross-functionally with market and region-level support (Operations, HR, business development, etc.) creating discipline around channel execution by providing resources and supporting cafes that ultimately drive business results. Ensures that the right processes and behaviors are practiced by each cafe’s management team to deliver on the market’s established goals and to protect Panera’s brand identity and purpose.

• People Development: Responsible for unlocking and building the capabilities and performance of cafe management teams demonstrated through Panera’s Guiding Values and our people practices. These consist of recruitment, selection, DE&I, compensation, development/training, performance management and coaching, as well as succession planning. Creates the market’s People strategy and maintains a pipeline of talent to support the growth and talent needs within the market, to continually elevate employee performance and capability.
• Brand Protection & Validation: Responsible for ensuring the cafes comply with all established operational standards, policies, and federal and state employment laws, around employment and food and workplace safety. Ensures cafes foster and maintain an inclusive and engaging work environment where every associate can show up authentically, free of discrimination and harassment.

Top Leadership competencies for this role

• Acts like an owner
• Defines vision and purpose
• Unlocks Potential
• Builds trust
• Collaborates
• Delivers results

Qualifications (Education & Experience)

Multi-unit experience or related experience preferred, but not required. Some college education/certification or related experience preferred, but not required. Firm understanding of business outcomes (sales drivers, profit drivers, reading P&L and financial reports). Excellent communication skills and can leverage these skills to influence others. Self-motivated and can plan, prioritize, schedule, and manage a market-wide calendar. Has the ability to build high performing teams through selection, coaching and development and has strong coaching skills to continuously develop a team of managers. Is motivational and can inspire teams to perform at a high level, create role clarity and hold leaders at different organization levels accountable. Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.), internet-based and complete other basic computer functions. Must have a strong work ethic, with the ability to work long and unusual hours.

Working Conditions & Physical Requirements

Up to 95% travel within the market and some overnight travel for cafe visits based on market geography and for company meetings. Other out-of-market travel for business needs may be required. This position requires a mix of walking/standing during long periods while on cafe visits (including the lifting of heavy items or boxes), some desk/office administrative work, as well as commuting between cafe locations. At Panera, we strive to create a healthier and happier world. We do this by running best-in-class operations guided by tried-and-true restaurant practices and that is always striving to innovate for our guests and our associates.

Competitive Pay

$111,808 - $134,169 The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center

With more than 2,000 Panera LLC and independent franchise bakery-cafes in the Panera Bread® family, and more locations opening all the time, it’s no wonder our company has been an excellent source of career and personal growth opportunities for more than 25 years. In neighborhoods across the U.S. and Canada, customers enjoy flavorful, handcrafted meals centered around freshly baked artisan bread. To us, that means serving food like we serve our own families – free of any of the items on our ‘No No’ List. Along the way, we also like to give back to our community. We enjoy working together, shoulder to shoulder with our customers, to confront a serious problem plaguing communities across this country – Hunger. Through our Panera Cares community cafes, we offer a dignified dining experience in an uplifting environment. In addition, we support our communities through day-end donations at our bakery-cafe locations and partner with local non-profit organizations. It’s this warmth that you’ll find when you join Panera Bread. From our competitive compensation and benefits packages to our unique cultural values, we’re confident you’ll find us a rewarding and fun place to work.