Director, Retail Media - Business Operations & Self Service

Dentsu; United States; A distancia; USD 100.000 - 145.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Descripción de la vacante

Dentsu is seeking a Director for Retail Media Operations to lead the self-service retail media network. You will guide campaigns from design to delivery, coordinate with technology vendors, and ensure operational standards across teams. Strong leadership and analytical skills are essential.

The role emphasizes creating playbooks, monitoring KPIs, and driving improvements in efficiency and risk management, with a focus on strategic impact for client goals.

Formación

• 7+ years in digital media strategy or related roles.
• Experience with self-service retail media platforms.
• Ability to manage multiple projects and stakeholders.

Responsabilidades

• Lead day-to-day self-service retail media operations.
• Oversee campaign execution, optimization, and delivery.
• Coordinate with technology vendors and internal teams.
• Develop and maintain training and process guides.
• Monitor KPIs and report on operational performance.
• Drive operational excellence across planning, execution, and analytics teams.

Conocimientos

Digital media strategy

Self-service operations

Project management

Cross-functional collaboration

Analytical skills

Strategic thinking

Problem solving

Educación

Bachelor's degree or equivalent

Herramientas

Amazon Ads

Walmart Connect

Target+

Microsoft Advertising

Descripción del empleo

Job Description

We are looking for a detail-oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self-service operations of a retail media network. This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross-functional disciplines (Strategy, Creative, Media, Analytics, etc). They’re responsible for the development and management of frameworks to steer and monitor self-service program progress and success. You will report to the Group Director, Retail Media.

Key Responsibilities

• Lead day-to-day self-service retail media operations, including: Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results.
• Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns.
• Troubleshooting operational issues and escalating complex problems appropriately.
• Maintaining documentation and operational standards.
• Lead self-service implementation, including: Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts.
• Testing and validating new tools before team-wide implementation.
• Creating and maintaining training documentation and process guides for new tools.
• Ensure accuracy and compliance in retail media operations, including: Monitoring campaign setup and delivery against operational standards.
• Conducting quality assurance checks on campaign details, audiences, and assets.
• Ensuring compliance with platform requirements and client specifications.
• Tracking and reporting on operational KPIs and metrics.
• Collaborate across teams to drive operational excellence, including: Working with planning, execution, and analytics teams to support operational needs.
• Participating in cross-functional discussions on operational improvements.
• Supporting the development of operational playbooks and standards.
• Gathering feedback from teams to inform operational enhancements.
• Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates.

Qualifications

• 7+ years of experience in digital media strategy, digital media agency and/or media vendor/ad technology platform (ideally self-service)
• Knowledge of: Self-service media buying Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising) Campaign setup, trafficking, and activation processes Retail media operational workflows and requirements
• Demonstrated project management capabilities, with ability to: Manage projects from planning through execution Track timelines, deliverables, and dependencies Coordinate across multiple stakeholders
• Operational mindset with: Attention to detail and focus on accuracy Ability to manage multiple projects and priorities Drive to improve efficiency and eliminate bottlenecks
• Understanding of retail media operations, platform requirements, and campaign trafficking best practices
• An entrepreneurial spirit, desire to "change the game", a self-starter, and thinks outside of the box
• Strong quantitative and analytical skills, including an analytic and fact-based approach to problem-solving
• Technical aptitude and willingness to learn new platforms, tools, and systems quickly
• Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues
• Bachelor's degree from an accredited college or university (or equivalent professional experience)

Salary

The annual salary range for this position is $99,500 -$145,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Location and Contract

Location: USA – Remote – Texas – Central Time

Brand: Iprospect

Time Type: Full time Contract Type: Permanent

Equal Opportunity & Accommodation

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex, sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

Company Culture

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

About dentsu For over 120 years, innovation is a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work