Director Rental Operations (New York)

Chris Baily; New York (NY); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health & insurance

PTO & sick leave

Regional bonus plan

Employee rental rates

Company car & equipment

Job summary

SIXT is seeking a Director of Rental Operations to lead performance across our New York, New Jersey, Pennsylvania, and Massachusetts network. This hands-on, high-visibility role oversees multi-site operations at major airports and reports to the Regional Vice President.

You will own revenue growth, fleet utilization, and customer experience while developing managers and driving strategic growth through 2027. A strong focus on technology and process improvements is required.

Qualifications

• 7+ years of operations leadership with direct P&L accountability in car rental, hospitality, retail, or logistics.
• Experience using KPIs such as utilization, revenue per day, incremental revenue per day, out-of-service vehicles, labor efficiency, and customer experience scores.

Responsibilities

• Drive revenue growth through revenue management, incremental sales, and fleet utilization while setting and controlling budgets.
• Coach and develop Branch Managers, General Managers, and Area Managers to drive P&L results, premium customer experiences, and brand growth.
• Run the Daily Game Plan discipline, ensure corporate identity compliance, and monitor regional KPIs across all locations.
• Own service quality and escalation resolution to elevate customer experience standards in a high-volume market.
• Enforce operational and security standards, improve labor efficiency, and protect the business against loss.

Skills

Multi-unit leadership

Data-driven decision making

Talent development

Education

Bachelor’s degree

Job description

SIXT is scaling fast across the Northeast, and we need a Director of Rental Operations to own performance across our high-density New York, New Jersey, Pennsylvania, and Massachusetts territory. You'll lead multi-site operations at some of the largest airports in our network, report directly to the Regional Vice President, and shape our 2027 growth strategy, including downtown expansion and team buildout. This is a true P&L leadership role for someone who's run multi-unit operations in car rental, hospitality, retail, or logistics, drives revenue and margin results, delivers standout customer experiences, and develops strong managers in a fast-moving, tech-forward environment.

The salary range for this position is $150,000–$175,000, complimented by a $100,000 target annual bonus, bringing your Total Target Compensation to $250,000+.

YOUR ROLE AT SIXT

• You drive revenue growth through revenue management, incremental sales, and fleet utilization while setting and controlling budgets
• You coach and develop Branch Managers, General Managers, and Area Managers to drive P&L results, deliver premium customer experiences, and grow the brand
• You run the Daily Game Plan discipline, corporate identity compliance, and regional KPI monitoring across every location in scope
• You own service quality and escalation resolution, elevating customer experience standards across a high-volume, high-visibility market
• You enforce operational and security standards, improve labor efficiency, and protect the business against loss
• You champion technology improvements and drive their adoption to enhance operational efficiency and elevate the overall customer experience

YOUR SKILLS MATTER

• Multi-Unit Leadership You bring 7+ years of operations leadership with direct P&L accountability in car rental, hospitality, retail, or logistics
• Data-Driven Decision Making You have experience with operational KPIs such as utilization, revenue per day, incremental revenue per day, out-of-service vehicles, labor efficiency, and customer experience scores, and you make decisions from the data, not around it
• Talent Development You have experience building and developing manager-level talent and have grown people into their next role before

Education & Authorization You hold a bachelor’s degree (or equivalent operating experience), are authorized to work in the U.S. without sponsorship, are 18+, and hold a valid driver's license with a clean record

Market Presence You are comfortable with a hands-on, in-market role where travel to locations is required

WHAT WE OFFER

• Comprehensive Health & Insurance Enjoy healthcare (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k plan for retirement savings
• Paid Time Off & Sick Leave Take advantage of PTO and sick leave for a healthy work-life balance
• Regional Bonus Plan Participate in a performance-based bonus plan
• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
• Company Car & Work Equipment Benefit from a company car, laptop, and phone to support your work needs

Additional Information About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.