Director, Relationship Management

BNY; New York (NY); Remote; USD 208,000 - 273,000; Full time

Job summary

An established industry player seeks a Director of Relationship Management to lead strategic initiatives and enhance client relationships. This pivotal role involves advising top leadership on financial strategies, managing risk, and driving revenue growth. You'll leverage your extensive experience in global payments and cash management to consult with clients, ensuring their needs align with innovative firm offerings. Join a dynamic team where your insights will shape client success and contribute to the overall growth of the organization. If you're passionate about client advocacy and strategic planning, this is the perfect opportunity to make a significant impact.

Qualifications

• 10+ years in Finance with a focus on global payments and cash management.
• Experience in managing large lending portfolios and consultative selling.

Responsibilities

• Develop strategic plans for managing and growing client relationships.
• Advise C-Suite clients on achieving strategic objectives and mitigating risks.

Skills

Strategic Planning

Client Relationship Management

Financial Analysis

Consultative Selling

Risk Management

Market Analysis

Education

Bachelor’s degree in Business Administration

Foreign equivalent in International Relations

Tools

Tableau

CRM Software

SWIFT Analytics

Job description

Job Description

The Bank of New York Mellon seeks a Director, Relationship Management for its New York, NY location.

DUTIES: Develop the strategic plan for managing and growing existing client relationships, with a focus on revenue retention while analyzing areas of potential risk to the assets, earning capacity and success of the business. Identify opportunities to evolve client business for incremental account growth and analyze new legislation to determine impact on risk exposure. Serve in a consultative role to the client, advising client top leadership (C-Suite) on the best way to achieve short- and long- term strategic objectives and determine potential environmental impacts of new products or processes on long-term growth and profitability. Act as primary client advocate and ultimate escalation point for client satisfaction in order to answer queries on subjects such as risk exposure, market scenarios, or values-at-risk calculations. Document communication of key risks and consult with clients on their strategic vision and how the firm can help them achieve that vision and develop contingency plans to deal with client emergencies. Inform financial decisions by analyzing financial information to forecast business, industry, or economic conditions and promote firm services and product offerings that solve client challenges and achieve account growth. Evaluate and structure deal (pricing, contract terms, etc.) to determine the optimal terms for both the client and the firm and determine potential environmental impacts of new products or processes on long term growth and profitability. Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction and strategic alignment with firm services/product offerings. Evaluate client needs and ensure sustained client engagement. Provide clients with industry expertise sharing trends as well as current and potential impact on the client business model such as new legislation to determine impact on risk exposure and monitor developments in the fields of industrial technology, business, finance, and economic theory. Develop, track and report on relationship strategy/results for assigned client portfolio and gather risk-related data from internal or external resources. Contribute to the development of team/unit metrics, dashboards and roadmaps by producing reports or presentations that outline findings, explain risk positions, or recommend changes. Work closely with business development teams to ensure relationship management strategy is executed by account management and client service teams, as well as identify key risks and mitigating factors of potential investments, such as asset types and values, legal and ownership structures, professional reputations, customer bases, or industry segments. Conduct service review meetings and assist in client training, sharing of market information/experience and track, measure, or report on aspects of market risk for traded issues. Prospect new clients in a similar industry or segment of existing clients and inform financial decisions by analyzing financial information to forecast business, industry, or economic conditions. Contribute to the development of overall RM strategies for the unit and recommend ways to control or reduce risk. Work with other Relationship Managers and marshal firm-wide resources (marketing, legal, compliance, etc.) to ensure client needs are being addressed and to proactively inform clients of industry developments or firm thought leadership. Recommend areas for firm thought leadership efforts based on client feedback and may deliver thought leadership feedback both internally and externally to clients. Ensure client onboarding and/or risk management activities are conducted and captured (KYC, BAC, etc.). Serve as the interface for compliance, regulatory, reputational matters between clients and the Bank. Remote work may be permitted within a commutable distance from the worksite.

REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Business Administration, International Relations, or a related field, and ten (10) years of experience in the job offered or in a related Finance occupation. Ten (10) years of experience must include: Planning growth strategy for global payments, foreign exchange, cash management, trade and trade finance products and services for banking and non-banking financial institutions; Applying an understanding of a country’s political and economic situations to manage the relationship to drive revenue according to planned growth targets across existing mature businesses and new growth initiatives; Managing and planning large lending portfolios including primary market exposure (trade finance, working capital loans, letters of credits) and secondary market (trading trade assets and insurance); Conducting relationship management with the largest financial institutions in South America; Performing consultative selling of global payments and cash management products and services including USD, EUR, GBP and other G10 currencies, Bene and credit deduct structures, fullpay, virtual accounts, overnight sweep investments and regular and cross-currencies cash pooling structures; Utilizing Tableau, CRM, Internal Trade tool for calculation and analytics, and SWIFT Analytics; and Conducting client onboarding and risk management activities using KYC and BAC. Seventeen percent (17%) travel required, domestic and international. Salary Range: $208,080.00 to $273,000.00/yr. Qualified applicants please apply online at https://bnymellon.eightfold.ai/careers and utilize reference code #66247. Please indicate “referral source – advertisement – WEB.”

The Bank Of New York Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary/range for this position is expected to be $208,080.00 to $273,000.00 per year at the commencement of employment. Base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will, and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.