Director, Regulatory Consumer Center of Excellence

Capital One; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One seeks a Compliance Director for the Fair and Responsible Banking function to lead the Consumer Center of Excellence. You will develop, mature, and manage regulatory compliance programs spanning ECOA, Regulation B, UDAAP/UDAP, SCRA, MLA, FCRA disputes and prescreen advertising, coordinating with cross‑functional risk teams.

The role emphasizes strategic leadership, program governance, and collaboration with executives across lines of business, with opportunities for impact across

Qualifications

• Bachelor’s degree or military experience.
• At least 5 years experience in building or leading programs within a consumer financial services institution or leading a regulatory compliance, legal, or audit function
• At least 5 years of people management experience
• Juris Doctor or other Master’s Degree
• 8+ years of people management experience
• 8+ years of program management experience leading cross functional programs in compliance and risk
• Expertise in consumer protection laws (e.g., FCRA, SCRA)
• Certified Regulatory Compliance Manager (CRCM) or Certified Enterprise Risk Professional (CERP)

Responsibilities

• Lead the development, maturation, and continuous enhancement of the Regulatory Consumer Center of Excellence compliance programs
• Provide robust oversight of these programs through strong governance, rigorous controls and monitoring, and clear risk escalation processes
• Report program results to senior management and stakeholders, as appropriate
• Develop, execute, and monitor work plans for the effective build out of the program and audit‑ready program frameworks
• Cultivate a highly collaborative environment with other risk teams and partner groups to develop efficient engagement routines within an integrated and seamless risk experience for the business
• Effectively balance competing priorities and demonstrate the ability to adapt quickly to new information or circumstances to ensure team objectives are met
• Manage and develop a team of subject matter experts by fostering positive team dynamics, a shared strategic vision, clear communication, and demonstrated emotional intelligence
• Provide thought leadership, training, and tools to inform the efficient and consistent execution of program requirements by first and second line teams across varied business areas

Skills

Leadership

Communication

Risk management

Strategic thinking

Project management

Analytical mindset

Adaptability

Education

Bachelor's degree or military experience

Juris Doctor or Master’s Degree

8+ years of program management experience

8+ years of people management experience

Tools

CRM or governance platforms

Job description

Capital One seeks a Compliance Director for the Fair and Responsible Banking function to lead the Consumer Center of Excellence. You will develop, mature, and manage regulatory compliance programs spanning ECOA, Regulation B, UDAAP/UDAP, SCRA, MLA, FCRA disputes and prescreen advertising, coordinating with cross‑functional risk teams.

The role emphasizes strategic leadership, program governance, and collaboration with executives across lines of business, with opportunities for impact across