Director, Regional Relationship Manager

Capital One National Association; Phoenix (AZ); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One Auto Finance in Phoenix, AZ is seeking a Director, Regional Relationship Manager to lead the Regional Buying Center and a team of Inside Sales Managers. You will drive strategic sales initiatives, coach a high-performance team, and build strong customer relationships to generate incremental originations.

This role requires leadership, cross‑functional collaboration, and a focus on compliant, efficient operations within an auto finance environment.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years experience managing teams or people in the financial services industry.
• At least 2 years of experience within the auto finance industry.
• At least 2 years credit underwriting experience in indirect lending.

Responsibilities

• Provides primary management and oversight to Regional Buying Center by ensuring sales protocol is followed and business results are maximized.
• Coaches a high-performance sales team of 3-4 Sr. Relationship Managers to meet and exceed sales objectives.
• Coordinates activities with Sales Management to obtain maximum production efficiencies.
• Analyzes and organizes a sales team including time management, account management, problem solving, and customer interaction skills.
• Engages with Key Customers to build relationships and generate incremental originations.
• Oversees policy and procedure adherence and ensures compliant actions.

Skills

People management

Team coaching

Relationship management

Sales leadership

Education

High School Diploma

Job description

Director, Regional Relationship Manager

Job Description

As a Director, Regional Relationship Manager with Capital One Auto Finance, you have an amazing opportunity to manage a Regional Buying Center and team of Inside Sales Managers. We are excited to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

General Responsibilities

• Provides primary management and oversight to Regional Buying Center by ensuring sales protocol is followed and business results are maximized
• Responsible for coaching of a high-performance sales team of up to 3-4 Sr. Relationship Managers to meet and exceed all critical sales performance objectives
• Responsible for coordinating activities and partnering with the Sales Management team to obtain maximum efficiencies in production.
• Must possess a well-developed capacity to analyze and organize a sales team of inside sales representatives, including time management, account management, problem solving, and customer interaction skills
• Must be able to work independently and in collaboration with others on assigned tasks and projects while meeting all deadlines

• Must be able to engage directly and effectively with the Key Customers to build strong relationships and to generate incremental originations volumes
• Provides oversight on policy and procedure adherence and ensures compliant actions

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 2 years experience managing teams or people in the financial services industry
• At least 2 years of experience within the auto finance industry.
• At least 2 years credit underwriting experience in indirect lending

Preferred Qualifications

• 5+ years credit underwriting experience in the indirect lending, auto finance industry
• 5+ years experience managing people or teams in the auto finance industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Phoenix, AZ: $187,300 - $213,700 for Director, Regional Relationship Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).