Director, Client Development

Capital One Financial Corporation; Plano (TX); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One Financial Corporation in Plano, TX seeks a Director, Client Development to lead strategies that drive growth and profitability for the Finance Program and Navigator Platform. You will engage dealership partners, translate market intel into product and pricing strategies, and steer multiple programs to deliver measurable business impact.

Ideal candidates have 5+ years in sales management/operations/strategy, with MBA preferred and 2+ years of leadership experience in the automotive

Qualifications

• Bachelor's degree or military experience.
• At least 5 years of experience in sales management, operations, or strategy.
• MBA Degree or Master’s degree preferred.
• 2 years of People Leadership experience.
• 2 years of automotive industry experience.

Responsibilities

• Develop strategies that drive growth, profitability, and competitive success for Capital One's Finance Program and Navigator Platform.
• Harness market intel to influence program, product, and pricing strategies.
• Engage dealership partners to learn pain points and offer tech solutions.
• Plan and execute go-to-market strategies across multiple projects.
• Collaborate with Product, Sales, Operations, Finance to improve quality and profitability.
• Use analytics to guide decision making and problem solving.
• Provide ownership with leadership and accountability across the enterprise.

Skills

Executive communication

Strategic leadership

Relationship building

Influence skills

Education

Bachelor's degree or military experience

MBA Degree or Master’s degree

Job description

Director, Client Development

The Center of Excellence is tasked to help sales Win in the Market and enable our sales associates to be the most effective possible by 1) Maintain a deep understanding of our dealership customer problems and be able to prioritize them in terms of value. 2) Help create initiatives that impact both our dealer population and internal sales associates 3) Pilot & Scale these initiatives nationally in the most effective and efficient ways possible; setting up the sales team to drive strong economic results nationally.

An ideal candidate is someone with deep auto industry experience, is comfortable interacting and building relationships with dealerships, and shows top-notch influence skills at the Sr. Leadership Level, can work directly with analysts and product teams and is able to pilot and deploy difficult initiatives that require large amounts of problem solving.

General Responsibilities:

• Strategic leadership: Develop strategies that will drive growth, profitability, and competitive success for Capital One's Finance Program and Navigator Platform.
• Program & Product: Harness market intel and identify trends that will help influence program, product and pricing strategies
• Client facing: Engage dealership partners directly to learn their pain points, identify the problems they are trying to solve, and offer solutions leveraging breakthrough technology and capabilities
• Go-to-market strategy and execution: Plan, execute and manage the go-to-market strategy. Oversee multiple projects and programs concurrently
• Partnership: Work closely with colleagues across Capital One including: Product, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing and risk management
• Ownership mentality with leadership bent: Have the mindset of an owner with strong business judgment and impeccable integrity, and lead collaboratively with business partners across the enterprise. Foster innovation, drive critical decisions, hold others (and yourself) accountable, and be able to consistently deliver results
• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
• Clear results orientation: Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Basic Qualifications:

• Bachelor's degree or military experience
• At least 5 years of experience in sales management, or operations, or strategy

Preferred Qualifications:

• MBA Degree or Master’s degree
• 2 years of People Leadership experience
• 2 year of experience in the automotive industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $187,300 - $213,700 for Director, Client Development

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).