Director Regional Operations

Hospital for Special Surgery; Northern, New York (KY, NY); Hybrid; USD 151,000 - 230,000; Full time

Job summary

Hospital for Special Surgery in New York, NY is seeking a Regional Director of Operations to ensure smooth, compliant site operations across multiple locations. The role focuses on patient and provider experience, efficiency, and continuous improvement within a matrix leadership structure.

You will lead annual operating and capital budgets, monitor expenses, support regional growth, and partner with facilities and clinical leaders to standardize workflows and improve throughput.

Qualifications

• Experience leading regional healthcare operations.
• Proven ability to manage budgets and financial performance.
• Experience improving patient and provider experience.
• Strong leadership and staff development skills.

Responsibilities

• Oversee regional site operations and budgets.
• Lead initiatives to optimize service utilization.
• Collaborate with regional leaders to standardize workflows.
• Ensure facilities maintenance and safety.
• Support site expansion and new site activation.

Skills

Leadership

Financial management

Site operations

Process improvement

Healthcare regulations

Team development

Tools

Budgeting software

Facilities management systems

Regulatory compliance tooling

Job description

Director Regional Operations page is loaded## Director Regional Operationslocations: New York, NYtime type: Full timeposted on: Posted Todayjob requisition id: JR2026-106122**How you move is why we're here.(R)Now more than ever.**Get back to what you need and love to do.The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let's talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift****Compensation Range**The base pay scale for this position is $150,500.00 - $229,750.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing**The Regional Director is responsible for ensuring smooth and efficient site operations across sites, prioritizing the patient and provider experience, fostering a high performing culture of efficiency and continuous improvement, and ensuring compliance with healthcare regulations and organizational policies. The Regional Director works closely with leaders across HSS to support regional growth expansion, ensure all services are supported within HSS's matrix leadership structure, and supports their teams by ensuring effective organizational communication and robust professional development.**Key Responsibilities:***Operational Oversight & Process Improvement** Lead financial management of region, including preparing annual operating and capital budgets, monitoring monthly expenses and variances, initiating and maintaining purchase orders, and managing approved invoices for all payments* Lead and support enterprise and regional initiatives to optimize utilization of all services (e.g. session time optimization)* Identify and proactively communicate themes or opportunities to relevant departments and stakeholders, to ensure awareness and action* Develop and track key metrics for site operations, including measures patient and provider satisfaction, appointment access, optimized registration, and throughput* Work collaboratively with Regional Directors, Clinical Managers, Administrative Managers and Regional Medical Directors to identify operational challenges, and opportunities to standardize and simplify workflows and processes (e.g. manual tracking of session time)*Facility Maintenance** Ensure the ongoing management, repair and upkeep of facilities, to ensure sites operate effectively, efficiently, and safely* Collaborate with HSS Facilities team and contracted maintenance companies to coordinate and track repairs, obtain quotes, and renew/start service agreements for facility operations*People Management & Staff Engagement** Support Clinical and Administrative Managers on all aspects of performance management, including staff performance evaluations, training, and development* Provide tailored leadership coaching to direct reports, ensuring clear role expectations and skill development to grow in their role and at HSS* Develop strategies to foster and maintain a strong culture of teamwork, organizational engagement, and commitment to excellence within the site* In collaboration with the Clinical and Administrative Managers, create and maintain consistent forums to ensure staff-wide and team-based communication on all relevant topics (e.g. broad organizational updates, new initiatives, survey preparedness)* Ensure leadership's onsite presence during business hours and coverage is arranged for planned and unexpected reasons*Market Growth & Site Expansion** Serve as an operational lead in new site activation, ensuring stakeholder input in site design and set up, planning for schedule changes, communicating site open timelines to all stakeholders, and ensuring staff are prepared for regulatory surveys* Coordinate with Service Line and Operational Excellence teams on decisions related to space or resource allocation for physicians, new physician recruitment, and ad hoc recurring issues* Partner with teams to grow volume, through targeted initiatives such as optimizing web rankings and strengthening community relationships and increasing referrals**Non-Discrimination Policy**Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.Our patients say it best: We receive consistently high ratings from our patients for the quality of our doctors and our hospital. More than 3,000 have shared their experience in their own words.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.