Manager Operational Excellence

Hospital for Special Surgery; New York (NY); Hybrid; USD 109,000 - 166,000; Full time

Job summary

Hospital for Special Surgery in New York is seeking a Manager of Operational Excellence to lead operational improvement initiatives and strategic planning projects. You will develop data-driven recommendations for senior stakeholders and maintain performance metrics.

This position offers a hybrid work environment and a comprehensive compensation range of $109,000 to $166,000 annually, reflecting experience and role scope. Join a top-ranked hospital committed to innovation and excellence.

Qualifications

• Lead end-to-end operational improvement initiatives with scope and project management.
• Design and execute complex analyses for data-driven decision making.
• Develop recommendations for senior stakeholders and facilitate aligned decisions.

Responsibilities

• Lead key operational and strategic planning initiatives.
• Build and maintain performance metrics frameworks.
• Partner with HR and clinical leadership for operational design.

Skills

Operational improvement

Strategic planning

Data-driven decision making

Project management

Performance metrics development

Job description

## Manager Operational ExcellenceApplyremote type: Hybridlocations: New York, NYtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR2026-105280**How you move is why we’re here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift**Day (United States of America)**Compensation Range**The base pay scale for this position is $109,000.00 - $166,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing**Key Responsibilities* Lead end-to-end operational improvement and strategic planning initiatives, including scoping, project management, implementation, and sustainment* Lead initiatives focused on care model redesign, organizational structure design, and workforce planning across clinical and operational functions* Design and execute complex analyses and models to support data-driven decision making; translate outputs into clear, leadership-ready materials tailored to executive audiences* Develop and present recommendations to senior and cross-functional stakeholders; facilitate working sessions and drive groups to aligned decisions* Build and maintain performance metrics frameworks; conduct current- and future-state assessments and root cause analyses* Develop analytical frameworks and models to support staffing optimization, labor productivity analysis, and workforce management decisions* Partner with HR, nursing, and clinical leadership to assess and design operating models that align capacity and resources to enterprise goals* Serve as a point of escalation and subject matter resource for junior team members on analytical and project management questions* Support development of executive presentations, implementation roadmaps, and governance materials* Lead a team of junior members, providing direction, oversight, and development support to drive high-quality work and build team capability within OE**Non-Discrimination Policy** Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.### About UsHSS is nationally ranked No. 1 in orthopedics (for the 16th year in a row) and No. 3 in rheumatology by U.S. News & World Report (2025-2026). Our guiding principles are helping us in our search for exceptional talent-candidates that align with our unique workplace culture and who want to maximize the abundant opportunity for growth and success. Not ready to apply? Click **Introduce Yourself** at the top of the screen to join our Talent Community.