Business Operations Manager, Service Lines

Hospital for Special Surgery; New York, Northern (NY, KY); On-site; USD 86,000 - 131,000; Full time

Job summary

Hospital for Special Surgery in New York, NY, seeks a Business Operations Manager for Service Lines to strengthen administrative leadership and office operations. This role emphasizes quality, patient experience, and collaboration across departments.

The position requires a bachelor’s degree with 4+ years in a hospital setting; a master’s degree is preferred. Strong communication, scheduling, and data-driven decision making are essential for success.

Qualifications

• Bachelor degree required.
• Master degree preferred.
• 4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA).

Responsibilities

• Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.
• Oversee academic calendars, call schedules, and resident/fellow/attending assignments.
• Serve as liaison between service leadership, hospital administration, and other departments.
• Monitor daily operations for compliance, quality, and patient experience.
• Prepare reports, presentations, and analyses on performance, budget, and service outcomes.

Skills

Communication

Leadership

Project management

Strategic thinking

Relationship building

Time management

Education

Bachelor's degree required

Master's degree preferred

Tools

MS Office

Visio

Project

Word

Excel

Outlook

PowerPoint

Job description

## Business Operations Manager, Service LinesApply: New York, NY: Full time: Posted Yesterday: JR2026-106174**How you move is why we’re here. Now more than ever.**Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let’s talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.**Emp Status**Regular Full time**Work Shift****Compensation Range**The base pay scale for this position is $86,000.00 - $131,000.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.# **What you will be doing****Job Qualifications**Education – RequiredBachelor degree requiredEducation – PreferredMaster Degree preferred4+ years’ progressive experience in a hospital setting; advanced healthcare degree may be considered in lieu of experience requirements (e.g. MPH, MHA, MBA, etc.)Experience - RequiredExperience managing direct reportsSkills – Required* Superior oral, written and non-verbal communication skills; ability to forge and maintain strong professional relationships* Advanced proficiency with MS Office, including: Word, Excel, Outlook, Project, Visio and PowerPoint* Ability to prioritize and handle multiple tasks simultaneously, often under a deadline in a fast-paced environment* Self-motivated, detail-oriented and pragmatic; a team player who is analytical and solution-focused* Ability to prioritize issues, resolve conflicts and communicate with all levels of the organization* Must possess ability to learn new software tools & systems as required on the job**Working Conditions**Physical Working ConditionsSitting in a comfortable position with frequent opportunity to move about the department and traverse the hospital campus. Examples: executive, management, administrative and secretarial positions.Environmental Working ConditionsLocated in a comfortable indoor area. Examples: executive, management and secretarial positions.HazardsOSHA Category 3Tasks that involve no exposure to blood, body fluids, tissues, or other potentially infectious materials and Category 1 tasks are not a condition of employment.Behavioral & Leadership Competencies:**Performance Mindset:** Demonstrates critical thinking, identifies and leads process improvement, and drives and influences results for their team. Is adaptable and flexible when facing challenges and opportunities. Engages in strategic thinking and a solutions-oriented mindset, and encourages the same from others. Proactively identifies and removes roadblocks. Sets clear expectations and holds team accountable. Doesn’t avoid difficult conversations**Communication:** Effectively delivers messages verbally and in writing, within and across internal teams. Develops presentations that leverage data and technology to convey messaging. Listens actively and empathetically. Cascades information accurately and appropriately.**Collaboration:** Builds trusted relationships with colleagues across the organization that enable desired work outcomes. Works collaboratively to resolve issues or conflicts and escalates when appropriate. Invites feedback and provides effective feedback to others. Is open to others' ideas and points of view.**Empowerment:** Identifies opportunities and takes on new responsibilities. Speaks up and shares ideas, creating an environment that encourages the team to do the same. Delegates and provides opportunities for others to learn and grow without micromanaging.**Engagement:** Cares about the mission of HSS. Leads meetings and interactions with colleagues and/or patients. Demonstrates excitement for the work. Seeks learning and growth opportunities for themselves and team members. Models leadership behaviors expected of team members. Has a good pulse on overall team engagement, escalating when needed.**Adherence to HSS Policies:** Respects and holds self and/or others accountable to following HSS Policies and Code of Conduct. (Examples: Time and Attendance, Professionalism, Safety, Privacy, and a commitment to providing or supporting service excellence to patients.)Position Competencies:**1. Administrative Leadership*** Coordinate Service Line and Office Manager meetings, agendas, and follow-ups.* Oversee academic calendars, call schedules, and resident/fellow/attending assignments.* Serve as liaison between service leadership, hospital administration, and other departments.* Monitor daily operations for compliance, quality, and patient experience.* Prepare reports, presentations, and analyses on performance, budget, and service outcomes.**2. Physician Office Operations*** Manage physician practice schedules, templates, and timekeeping systems.* Oversee office operations, ensuring compliance with workflows, policies, and key initiatives.* Lead hiring, training, evaluation, and mentorship of physician office staff and managers.* Conduct regular office check-ins, performance assessments, and improvement initiatives.* Coordinate float/temp staffing and onboarding for all new hires.**3. Marketing & Public Relations*** Collaborate with Marketing on media, advertising, printed materials, and website updates.**4. Education & Training*** Support patient education programs and staff training initiatives.* Manage academic calendars, conference schedules, and liaison work with the Education Department.* Develop and distribute internal communications to staff and providers.**Non-Discrimination Policy** Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.