Director, Quality Engineering: AI-Driven Automation

Humana; Louisville (KY); Remote; USD 157,000 - 215,000; Full time

Job summary

Humana seeks a strategic Director of Segment Quality Engineering to advance quality practices across a defined portfolio. You will lead teams delivering quality, automation, and release readiness while embedding quality across the SDLC and collaborating with product, engineering, and enterprise partners.

You will drive AI-enabled QE capabilities, modernize testing frameworks, and govern quality metrics, risk management, and governance across multiple agile teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in software engineering, quality engineering, testing, or related technical disciplines.
• 5+ years of leadership experience managing quality engineering, test automation, or software delivery teams in large enterprise environments.
• Experience leading quality engineering execution across multiple agile teams or a complex application/product portfolio.
• Demonstrated success driving quality engineering modernization, including automation, tooling, process improvement, and metrics-driven execution.
• Strong understanding of Agile, DevOps, and CI/CD practices.
• Experience with API, UI, integration, regression, and end-to-end testing approaches.
• Familiarity with distributed systems and modern application architectures.
• Strong communication and stakeholder management skills, with the ability to influence cross-functional leaders.
• Experience working in matrixed organizations and leading geographically distributed teams.
• Proven experience leading adoption of AI capabilities within Quality Engineering processes.
• Demonstrated success leveraging AI to improve test planning, test design, test automation, and QE effectiveness.

Responsibilities

• Lead quality engineering strategy and execution across a defined portfolio, domain, or segment.
• Lead and develop quality engineering managers, leads, engineers, and SDETs; drive organization design, talent growth, and team performance.
• Establish portfolio quality goals, KPIs, and governance to improve delivery quality, release readiness, and production stability.
• Embed built-in quality across planning, design, development, testing, and deployment.
• Oversee test strategy and execution across functional, integration, end-to-end, regression, and release validation.
• Own portfolio-level quality risk management, including defect trends, release concerns, environment issues, and cross-team dependencies.
• Drive automation-first practices and integrate quality signals, validation, and gates into CI/CD pipelines.
• Lead adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability.
• Sponsor modernization of quality frameworks, tooling, and test approaches for APIs, distributed systems, and cloud-native platforms.
• Oversee non-functional quality practices, including performance, resiliency, operational readiness, and security validation.
• Use metrics and production insights to drive continuous improvement, maturity, and investment priorities.
• Partner with segment and enterprise stakeholders to align execution with broader quality engineering strategy, standards, and reference architecture direction.
• Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards.

Skills

Leadership

Quality engineering

Automation

CI/CD

Agile

API testing

UI testing

Distributed systems

Cloud-native

Communication

Stakeholder management

AI in QE

Education

Bachelor’s degree

Tools

Quality tools

Test management

CI/CD tooling

AI in QE tooling

Job description

Humana seeks a strategic Director of Segment Quality Engineering to advance quality practices across a defined portfolio. You will lead teams delivering quality, automation, and release readiness while embedding quality across the SDLC and collaborating with product, engineering, and enterprise partners.

You will drive AI-enabled QE capabilities, modernize testing frameworks, and govern quality metrics, risk management, and governance across multiple agile teams.