Director, Provider Services

TotalMed Inc.; United States; Sur place; USD 125 000 - 155 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Retirement plan with employer match

Identity protection

Pet coverage

Résumé du poste

TotalMed Inc. is seeking a Director of Provider Services to drive growth and performance within healthcare staffing across physicians, NPs, and PAs. The role oversees full-cycle operations, including recruitment, talent pipelines, account management, and new business development.

You will lead cross-functional teams with HR, Compliance, Finance, and Marketing to streamline processes, scale workflows, and achieve revenue targets while maintaining a culture of accountability and care.

Qualifications

• High school diploma or equivalent.
• 4+ years of experience in the healthcare staffing space.
• Proven success managing staffing operations, sales, recruitment, and account management teams.
• Ability to build and maintain productive working relationships with cross-functional coworkers.
• Deep understanding of profit margins, healthcare trends, and data-driven decision-making via CRM/ATS systems.
• Exceptional communication, negotiation, and relationship-building in a fast-paced environment.

Responsabilités

• Lead the Provider Services team and manage related processes.
• Set performance standards, track development, assign priorities, and conduct annual appraisals.
• Oversee growth initiatives, ensure client retention, and expand healthcare provider pipelines.
• Establish KPIs (placements, fill rates, gross profit) and monitor results.

Connaissances

Leadership

Healthcare staffing

Sales leadership

Recruitment

Communication

Negotiation

Relationship-building

Cross-functional collaboration

Data-driven decisions

Formation

High school diploma or equivalent

Outils

CRM/ATS systems

Microsoft Office

Description du poste

The Director- Provider Services leads the growth and performance of healthcare staffing in the Provider Services (Physicians, NPs, PAs) division. This role manages full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance.

You'll be working with

• HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

What you'll be doing

• Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets.
• Hire, coach, and manage recruiters and account managers while building a culture of accountability.
• Oversee client retention, build healthcare provider pipelines, and align recruitment with client demand.
• Establish and monitor KPIs (placements, fill rates, gross profit) to identify gaps and drive results.
• Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows.

Uphold our Core Values

• We Build Trust: We do what we say. We act with integrity and accountability. We earn confidence through transparency and results.
• We Move Forward: We embrace innovation and continuous improvement. We challenge the status quo. We adapt and grow to meet the needs of tomorrow.
• We Lead with Care: We put people first. We build meaningful relationships. We improve lives through empathy, respect, and service.

Leadership responsibilities

• Lead the Provider Services team and manage associated work processes
• Establish performance standards and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
• Execute supervisory responsibilities in accordance with the organization's policies and procedures

Other duties as assigned

What we're looking for

• High school diploma or equivalent
• 4+ years of experience in the healthcare staffing space
• Proven success managing staffing operations, sales, recruitment, and account management teams; Ability to build and maintain productive working relationships with cross-functional coworkers
• Deep understanding of profit margins, healthcare trends, and data-driven decision‑making via CRM/ATS systems.
• Expert communication, negotiation, and relationship‑building abilities in a fast‑paced environment; effectively work in a fast‑paced and complex environment and maintain a sense of urgency
• Proficiency in Microsoft Office Outlook, Word, Excel

It would be nice to have

• College degree preferred; Will accept any suitable combination of education, training, and experience
• Experience managing recruiting staff to include coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services

Compensation and Benefits

$125,000-$155,000 per year depending on experience, plus a variable bonus plan

Benefits (Start Day 1!):

• Medical, Dental, Vision, Life, and Long‑Term Disability
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.