DIRECTOR, PROJECT MANAGMENT

NYC Department of Social Services; New York (NY); On-site; USD 95,000 - 135,000; Full time

Job summary

NYC Department of Social Services seeks a City Research Scientist IV to function as Director, Project Manager, overseeing major agency projects and ensuring alignment with Mayoral priorities. The role requires coordinating teams, vendors, and executive reporting to drive efficiency in social service delivery.

The position emphasizes data-driven program development, evaluation, and cross-agency collaboration, with a focus on improving processes and staff experience through standardized PM

Qualifications

• Master's degree in an appropriate field.
• Experience leading cross-functional project teams.
• Familiarity with social services programs and related policies.

Responsibilities

• Plan, coordinate, and execute major agency projects aligned with priorities.
• Lead meetings with project teams, executives, and vendors; prepare plans and updates.

Skills

Project management

Data analysis & reporting

Knowledge of social service programs

Knowledge of Federal, State and local/

Verbal & written communication

Education

Master's degree in physical, biological or environmental science or public health

Job description

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS). Through integrated management for HRA and DHS, client services can be provided more seamlessly and effectively. The City leverages shared services functions across agencies, which results in better day-to-day management and building an integrated mission across agencies.

Within DSS, the Office of Business Process Innovation (BPI) within the Office of Planning Management and Business Process Innovation & Design, works with internal and external partners to develop process innovations and implement priority policies with the support of technology, with the goal of improving service delivery for DSS clients and creating efficiency and improved user experience for staff. BPI serves as a liaison between business/program areas and DSS IT staff and/or contracted vendors who build the technology, ensuring that business needs are met, and that development work is completed to the highest standard.

The Office of Business Process Innovation (BPI) is recruiting one City Research Scientist IV to function as the Director, Project Manager, who will:

• Be responsible for the planning, coordination, and execution of major agency projects that align with Agency and Mayoral priorities, including initiatives focused on improving social service delivery, business processes, and operational efficiency.


• Lead and participate in meetings with project teams, executive committees, and vendors to assist with developing project plans, summaries, and updates for Executive leadership.


• Supervise and guide staff involved in project implementation and monitoring. Assist in identifying appropriate resources and applying standardized project management approaches to ensure steady progress.


• Conceptualize and provide research and project design frameworks. Conduct data analysis and apply research findings to inform program development, evaluation, and improvement.


• Collaborate with the Assistant Deputy Commissioners to maintain executive reporting and initiative tracking. Assist in monitoring progress toward key Agency and Mayoral priorities and in preparing regular status updates.


• Support program areas in selecting and implementing standardized project management tools that facilitate consistent tracking, reporting, and communication across initiatives.


• Represent the Office of Planning Management at meetings with agency staff, community partners, and other City agencies to share information, coordinate activities, and support the advancement of agency initiatives.


• Collaborate with internal and external stakeholders, including partner agencies and organizations, on the planning and coordination of cross-agency projects that support City and Agency priorities.

Work Location: 4 WTC/150 Greenwich Street, New York, NY 10007

Hours/Schedule: 9-5

CITY RESEARCH SCIENTIST - 21744

Minimum Qualifications

• For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.

NOTE:

Probationary Period

Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills

• Project management experience - Data analysis and reporting skills - Knowledge of social service programs - Knowledge of Federal, State and local/city policies and mandates - Strong verbal, written communication and interpersonal skills

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.