Director Program Support

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 125,000 - 164,000; Full time

Job summary

Join a forward-thinking organization as the Director of Program Support, where you will play a pivotal role in decision-making, staffing, and budgeting. In this dynamic position, you will lead administrative functions, manage budgets for capital projects, and collaborate with senior management to drive strategic initiatives. Your expertise in project management and operational improvements will be crucial in ensuring effective departmental operations. This role offers the opportunity to make a significant impact within a large organization, fostering collaboration and innovation in a supportive work environment.

Qualifications

• 10+ years of experience in administrative management in large organizations.
• 5+ years in a managerial or project management role.
• Strong leadership and communication skills.

Responsibilities

• Lead administrative processes and recommend improvements.
• Manage budget activities for capital projects.
• Prepare data analysis and reports for project management.

Skills

Administrative Management

Budget Administration

Procurement

Communication Skills

Leadership

Data Analysis

Project Management

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Public Administration

Bachelor’s degree in Engineering

Bachelor’s degree in Architecture

Bachelor’s degree in Computer Science

Tools

PeopleSoft

Microsoft Office Suite

Power BI

Microsoft Teams

Job description

Business Unit: MTA Construction & Development

Location: New York, NY, United States

Regular/Temporary: Regular

Department: Delivery Services Office

Date Posted: Apr 28, 2025

Description:

This position is eligible for telework, currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Title: Director, Program Support

Agency: Construction & Development

Department/Division: Delivery/Systems

Reports To: Senior Vice President, Program Executive

Work Location: 2 Broadway

Hours of Work: 8:00 AM to 5:30 PM or as required (7.5 hours/day)

Hay Points: 924

Salary Range: $125,983 to $163,930

Deadline:

Summary:

The Director of Program Support holds significant authority over decision-making, staffing, and budgeting within their functional area, subject to senior management approval on critical issues within MTA Construction & Development. The role involves determining how to achieve work goals, guided by procedures and standards, and making recommendations for policy and procedural changes, with final approval from senior management.

Responsibilities:

• Provide leadership within their area to ensure effective administrative processes and recommend operational improvements.
• Manage administrative functions such as budget administration, procurement, payment coordination, time management, space management, vehicle management, training/travel requests, overtime, audits, internal controls, and equipment management.
• Coordinate with related parties across C&D and MTA agencies.
• Develop, analyze, report, and maintain data and systems for effective project and departmental operations.
• Contribute to overall strategy in consultation with senior management.
• Manage budget activities for capital projects or departmental operations.
• Prepare data analysis, reports, and presentations related to project and operational management.
• Manage data/document management activities for project systems.
• Support personnel requests and documentation, including staffing services.
• Maintain reports and data, and resolve complex contract and procurement issues.

Education and Experience:

• Bachelor’s degree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or related field.
• Minimum of 10 years of related experience.
• At least 5 years in a managerial, supervisory, or project management role in a large organization.

Competencies:

• Experience managing diverse administrative functions supporting large organization operations.
• Experience implementing MTA policies related to project management, budget, HR, procurement, and facilities management preferred.
• Ability to handle sensitive issues with confidentiality and judgment.
• Excellent communication and interpersonal skills.
• Ability to build relationships and collaborate across all levels.
• Proven ability to work effectively under high-profile, high-pressure conditions.
• Results-oriented with a focus on organizational effectiveness and continuous improvement.
• Leadership qualities, innovative thinking, and ability to align organizational goals with solutions.
• Strong team-building, listening, problem-solving, and prioritization skills.
• Proficiency in PeopleSoft, Microsoft Office Suite, Power BI, Teams, or similar applications.

Other Information:

Employees in policymaking positions must file an Annual Statement of Financial Disclosure with the NYS Commission on Ethics and Lobbying in Government, pursuant to law.

Selection Criteria: Based on education, skills, experience, and interview.

How to Apply:

MTA employees should apply via My MTA Portal by logging in, clicking on My Job Search, and selecting "Careers." Internal applicants’ BSC ID will be linked to their application.

MTA and its affiliates are Equal Opportunity Employers, encouraging applicants from diverse backgrounds, including veterans and individuals with disabilities, to apply.