Director, Program Management

ICF International; Reston (VA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

ICF International is seeking a Director, Program Manager to lead the delivery and oversight of engagements serving the U.S. Department of Transportation. The role combines entrepreneurial leadership with deep IT delivery expertise in requirements, design, development, and agile management.

The position is hybrid, with time in Reston, VA and client meetings in Washington, DC. Candidates must be eligible to work in the United States and be comfortable operating in a federal contract environment.

Qualifications

• 7+ years of agile IT program management experience.
• Active management certification (e.g. PMP, CSM).
• US Citizen or Green Card Holder due to federal contract requirements.
• Must reside in the United States and work in the United States for a federal contract.
• Excellent communication and leadership capabilities.

Responsibilities

• Lead end-to-end program delivery across multiple programs and ensure on-time, on-budget outcomes.
• Engage with client leadership to set and manage expectations.
• Oversee project teams, activities and tasks, enforcing best practices and quality standards.
• Maintain proactive communications to solicit feedback and address issues with the customer.

Skills

Agile program mgmt

PM certification

US Citizenship

Public Trust clearance

Leadership

Education

Bachelor's degree

Job description

We are seeking to hire a Director, Program Manager to be responsible for leadership, delivery, and oversight of ICF's engagement serving the United States Department of Transportation (DOT). In addition, you will be responsible for developing and managing relationships with clients to ensure close collaboration on existing engagements and to develop future business opportunities.

The ideal candidate will be a strong leader who combines an entrepreneurial mindset and practical 'get it done' work style with deep subject matter expertise in IT solution delivery including business requirements, software design, development, and implementation, agile program and project management, and quality assurance. Exposure to large scale federal programs and initiatives and services, managed services, or information technology operations is fundamental to this position. Applicant must possess superb communication, analytical and time management skills. In addition, they must demonstrate ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; overall resilient, flexible, and enthusiastic personality.

This role is hybrid with time spent in Reston, VA and client site meetings in Washington, DC. Only candidates in the Washington DC metro area will be considered.

Key Responsibilities

Customer Delivery Excellence

• Serve as the single point of leadership across multiple Programs and own end-to-end accountability for Program delivery by driving engagements/programs to successful completion
• Engage with client leadership to ensure proper expectation settings
• Manage project teams' daily activities, projects and tasks to focus on adhering to best practices, high standards, and on time delivery to the customer.
• Manage customer expectations and maintain constant contact with the customer base at several levels to solicit feedback, resolve issues, and ultimately achieve customer satisfaction through proactive communications.
• Anticipate and identify potential problems or risks for both the project and present alternative solutions to problems.
• Ensure agile methodologies enforce project standards throughout the duration of the Program.

Business Development and Account Management

• Foster positive client relationships to help identify new business opportunities at dedicated agencies within the Federal space.
• Develop customer relationships with executives and senior agency leadership.
• Lead capture and business development efforts within agency
• Leverage existing relationships to identify areas for growth and prospective partners
• Participate in the preparation and review of technical and cost proposals.
• Network and identify new channels for exposure of the company to prospective clients.

Organizational Leadership

• Participate in recruiting, training and professional development programs.
• Collaborate with other program managers to enhance the corporate operations and infrastructure.

Required Skills

• 7+ years of agile IT program management experience
• Minimum of one active management certification that supports project management expertise (e.g. PMP, CSM, etc.)
• US Citizen or Green Card Holder due to federal contract requirements
• Must be able to obtain Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Skills

• Bachelor's degree
• Preferred certifications: PMP, CSM, Scaled Agile
• Proven track record of growing business at government agencies, specifically in an "other than small" environment
• Proven track record of identifying new business, either on contract or as a new opportunity, and leading capture on this work
• Proven track record of leading enterprise-scale, complex technology projects successfully using Agile methodology
• Previous people leadership and management skills, including direct experience leading, managing, and mentoring teams of analysts and developers
• Experience with agile software modernization efforts
• Successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
• Demonstrated ability to manage the details of programs / projects in order to drive them to fruition
• Excellent communication, collaboration, team building and relationship management skills
• Ability to communicate to business partners, senior executives, and strategic partners
• Capable of gaining support for initiatives through influence and use of business rationale
• Proven ability to make and implement tough decisions
• Prior experience serving as a consultant to government clients.