Director - Program Delivery

Acentra Health; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a seasoned delivery manager to oversee multiple software projects in the healthcare domain. This role demands a strong leader with over 18 years of experience who can ensure timely and quality delivery while managing client relationships and team dynamics. You will be responsible for leading design, development, and implementation efforts, focusing on service delivery improvements and stakeholder management. If you are passionate about delivering innovative solutions and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 18+ years of experience in software delivery management.
• Strong technical knowledge with successful hands-on experience in program management.

Responsibilities

• Lead design, development, implementation, and managed services for multiple projects.
• Manage client relationships and ensure high-quality delivery within timelines.

Skills

Program Management

Delivery Management

Healthcare Domain Knowledge

Risk Management

Client Relationship Management

Communication Skills

Leadership

Project Management

Problem Solving

Education

Bachelor's Degree in Computer Science

BE/B.Tech/MCA

Job description

Location: India/Remote

About the Job:

This role is responsible for delivering multiple software projects concurrently. It will lead design, development, implementation, managed services, and solutioning. Responsibilities include working with customers, functional and matrix managers, and other stakeholders to ensure all ACENTRA projects are delivered on schedule and within budget, aligned with ACENTRA guidelines and client expectations. The role involves creating technical solutions for customers, responding to RFPs/RFIs, and performing market analysis to determine customer needs. Leading a team of junior and mid-level executives responsible for implementation, solutions, and delivery, and coordinating with product engineering, SQA, and other teams to meet delivery and solution requirements.

What you will do:

• Ensure high-quality delivery within agreed timelines for multiple projects.
• Lead design, development, implementation (DDI), solutioning, and managed services.
• Monitor and track multiple projects to mitigate potential risks.
• Manage resource allocation and make decisions on hiring in a timely manner.
• Escalate issues promptly to ensure seamless delivery.
• Focus on service delivery improvement initiatives.
• Manage estimations and budgets.
• Manage people and stakeholders effectively.
• Build and engage high-performing, agile teams.
• Manage client relationships.
• Adhere to client processes and performance/quality metrics.
• Own technical solutioning in RFPs/RFI responses.
• Ensure standards of reliability, quality, usability, and measurement are maintained throughout the project lifecycle.

Who you are:

Education & Experience:

• Background in BE/B.Tech/MCA or related fields; Bachelor's degree in computer science, engineering, or equivalent experience preferred.
• Delivery management with 18+ years in the software industry, preferably in Healthcare Domain with MMIS experience.

Technical Skills:

• Strong technical knowledge with successful hands-on experience in program management delivery.
• Experience in product implementations, maintenance, and enhancements projects.
• Passionate about leading delivery and solutioning.
• Manage delivery excellence parameters: quality, schedule, productivity, estimation.
• Use metrics and KPIs for delivery management.
• Identify risks and issues in product implementation, services, and solutions.
• Strong leadership and interpersonal skills.
• Proficiency with communication tools for ideas and solutions.
• Hands-on resource management skills.

Soft Skills:

• Strong leadership and people skills.
• Excellent presentation and communication skills.
• Self-driven with excellent interpersonal skills.
• Effective time and project management.
• Critical thinking and collaboration.
• Innovative mindset.
• Proficiency in English communication.
• Strong problem-solving skills and creativity.
• Confidence and self-assurance in skills and expertise.
• Accountability and responsibility for deliverables.
• Ownership of tasks, meeting deadlines, ensuring quality.
• Collaborative skills for working with cross-functional teams.
• Continuous exploration of industry trends and technologies to foster innovation.