Director, Product Support Operations (Fully Remote)

Tubi; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

Tubi, a free streaming service and a division of Fox Corporation headquartered in San Francisco, seeks a senior leader to shape Product Support Operations. You will define a multi-year strategy, create a 12-month roadmap, and ensure alignment with company objectives across multiple orgs.

You will recruit and grow a high-performing Technical Program Management and Customer Experience team, leveraging direct feedback and rigorous performance management to raise the bar for execution and impact.

Qualifications

• 7+ years of technical program management or operations experience.
• 4+ years leading and developing teams.
• Proven track record of landing complex, multi-org programs end to end with measurable company-level impact.

Responsibilities

• Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives.
• Lead, develop, and recruit Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management.

Skills

Technical PM

Team Leadership

Performance Management

Roadmapping

Job description

• Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives.
• Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management.

What We're Looking For:

• 7+ years of technical program management or operations experience, including 4+ years leading and developing teams.
• Proven track record of landing complex, multi-org programs end to end with measurable company-level impact.

Why Join Us:

• A builder at heart: a hands-on record of designing, shipping, and maintaining agentic workflows or automations.
• Deep technical fluency: able to engage engineering executives credibly on feasibility, architecture tradeoffs, and sequencing.

Team Culture:

• Player-coach leadership style: you delegate and develop others while continuing to build and deliver yourself.
• Strong portfolio management judgment, including prioritization against company strategy.

Tubi

Tubi is a free streaming service that entertains over 100 million monthly active users with a vast library of movies and TV shows. Founded in 2014 and headquartered in San Francisco, Tubi is a division of Fox Corporation and part of Tubi Media Group.