Director, Product Owner

Liberty Mutual Insurance; Seattle (WA); On-site; USD 153,000 - 276,000; Full time

Job summary

Liberty Mutual Insurance is seeking a Director of Product Ownership to lead the I Buy/I Sell Insurance Professional portfolio. This role focuses on strategic delivery and alignment of product experiences, managing multiple teams, and enhancing customer satisfaction. Candidates should possess strong leadership and product management skills, with a minimum of 10 years in the field.

Qualifications

• 10+ years' experience in product development, business, marketing, or technology.
• Expertise in Agile practices and organizational change management.
• High level of business acumen to set priorities.

Responsibilities

• Lead product teams and align strategies to achieve business objectives.
• Manage, coach, and mentor a team of Product Owners.
• Ensure resource alignment to support product vision and roadmaps.

Skills

Product Management

Agile Development

Leadership

Communication

Collaboration

Education

Bachelor's degree in relevant field

Master's degree preferred

Job description

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Liberty Mutual Insurance provided pay range

This range is provided by Liberty Mutual Insurance. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$153,000.00/yr - $276,000.00/yr

Description

This is a new Director of Product Ownership (DPO) role addition to lead the I Buy/I Sell Insurance Professional portfolio aligned to the Independent Agent channel. The portfolio covers key experiences including New Quote & Issue (NQ&I) and the Small Commercial Sales Experience (eCliq2.0). This new role was created due to the expansion of the current IBIS portfolio and the addition of persistent scope for Frontier/UIP as well as Small Commercial (SC) within the Distribution and Marketing Solutions domain.

The DPO is responsible for the strategic alignment and delivery of these product experiences to achieve specific business objectives and drive customer satisfaction. This leader will oversee multiple product teams, ensuring they are appropriately resourced and focused on key priorities while aligning roadmaps across the portfolio.

Responsibilities

• Lead the I Buy/I Sell Insurance Professional portfolio, specifically focused on New Quote & Issue (NQ&I) and Small Commercial Sales Experience (eCliq2.0) aligned with the Independent Agent channel.
• Translate overall business vision into actionable strategies and tactics for the portfolio’s journeys and products.
• Oversee and align multiple product teams and roadmaps to ensure achievement of portfolio and channel objectives within Distribution and Marketing Solutions.
• Manage, coach, and mentor a team of Product Owners and Product Managers to elevate product and agile practices.
• Lead Agile teams and stakeholders, removing roadblocks and securing resources to ensure execution success.
• Partner with Associate Product Officers (APO), PMO, Strategy and Planning, and other cross-functional teams to enhance onboarding, training, and enablement for product/agile roles.
• Own accountability for outcomes and key KPIs tied directly to business objectives within the portfolio.
• Collaborate closely with IT and other Business Unit counterparts to ensure resource alignment in support of the product vision and roadmaps.
• Align development and business resources on goals and priorities, proactively working with stakeholders and teams to remove roadblocks to execution.
• Use the product backlog to coordinate the work of product teams through each team’s Product Owner as appropriate.
• Manage delivery of scope across value streams to ensure timely delivery; partner with delivery teams to ensure user stories are clear and resolve open issues efficiently.
• Act as the voice of the customer by incorporating customer needs and feedback directly into product decisions.
• Directly manage a team of Senior Product Owners, Product Owners, and Associate Product Owners who are responsible for all aspects of customer journey/product lifecycles. Provide feedback, support, and coaching during sprint and release planning in collaboration with leadership teams.
• Coach and mentor IT and Business Unit counterparts related to product vision and product roles, promoting a culture of continuous learning and improvement.
• Ensure customer-driven design by considering user pain points, usability test results, and leveraging market and industry knowledge to deliver well-positioned products or portfolios.
• Lead Agile development methodology transformation initiatives across the company by contributing to Agile education and effectively communicating Agile principles to executive audiences.
• Monitor the application of Agile principles across product teams; serve as the final decision-maker at the product or portfolio level to prioritize work and approve final release plans and roadmaps.
• Manage escalations involving trade-offs across the product portfolio and provide customer-oriented feedback during product and feature demonstrations for scrum sub-teams.
• Lead analysis of feasibility, cost implications, economies of scale, and other factors influencing planned or potential programs.
  
  

Qualifications

• Advanced knowledge product management, Agile development methodologies, and experience in organizational change management as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc) and a minimum of 10 years` experience in product development, business, marketing, technology, and/or consulting
• Master`s degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts across an entire business unit
• High level of proven outcomes managing and mentoring product managers, product owners, and people leaders
• Technical proficiency required to participate in program increment planning and have an informed, independent voice
• Strong influencing and leadership skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication and collaboration skills, both written and verbal
• Encourages non-hierarchical culture
  
  

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  Insurance

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