Director Product Operations

Surescripts; United States; On-site; USD 160,000 - 230,000; Full time

Job summary

Surescripts in the United States is seeking a Director of Product Operations to define, implement, and continuously evolve the Product Development Lifecycle (PDLC) across the organization. Reporting to the Chief Product Officer, this leader sits at the crossroads of Product Innovation and Software Engineering to align teams and deliver high-quality products efficiently.

The role establishes health metrics and KPIs that provide executive visibility from concept to delivery, and shapes how

Job description

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.

Job Summary:

The Director Product Operations is accountable for defining, implementing, and continuously evolving Surescripts' Product Development Lifecycle (PDLC) to ensure product and technology processes run effectively across the organization. Reporting to the Chief Product Officer, this leader operates at the intersection of Product Innovation and Software Engineering, optimizing how both functions work together to deliver the best products for Surescripts' customers efficiently and predictably.

This role establishes and maintains process health metrics and KPIs that provide executive-level visibility into how products move from concept through delivery. The Director drives a vision for how AI is embraced and integrated into the PDLC, helping the Product Team adopt AI-enabled practices that accelerate decision-making, improve prioritization, and enhance product outcomes. AI fluency is foundational to this role.