Director of Product Management - US Remote

Coinscapture; Northern (KY); Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

PerfectServe is seeking a Director of Product Management – AI to own the product vision, strategy, and lifecycle of our AI-native answering service platform. This modern leadership role defines what gets built and why, grounding decisions in deep customer and clinical understanding while moving fast with AI-assisted prototyping and rapid experimentation.

You will engage with engineering, operations, and executive leadership to translate complex clinical needs into a clear, prioritized roadmap

Aufgaben

• Define and own AI product strategy for PerfectServe’s AI answering service across near-term delivery and long-horizon evolution.
• Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap.
• Partner with CTO and Director of Software Engineering to align roadmap sequencing with technical capacity and infrastructure investments.
• Make and communicate clear product tradeoff decisions: what is in scope, what is deferred, and why.
• Lead ongoing customer discovery: interviews, site visits, and workflow observations.
• Develop deep understanding of how healthcare organizations use AI-augmented communications and the associated pain points.
• Synthesize input from cross-functional teams into actionable product insights and JTBD definitions.
• Use modern AI tools to generate prototypes, wireframes, and conduct rapid concept tests.
• Design and run structured experiments and pilot programs to validate hypotheses.
• Define acceptance criteria and success metrics for product releases.

Jobbeschreibung

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.

PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting.

By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner and KLAS Research have consistently validated our approach:

• In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant for Clinical Communication and Collaboration — the clear segment leader.
• PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make an impact — everybody at PerfectServe contributes to important work that moves the business forward.

If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

Role Overview

PerfectServe is seeking a Director of Product Management – AI to own the product vision, strategy, and lifecycle of our AI-native answering service platform. This is a modern product leadership role: you will define what gets built and why, ground every decision in deep customer and clinical understanding, and move fast using the tools of contemporary product development — including AI-assisted prototyping, rapid experimentation, and data-driven iteration.

You are technically fluent enough to engage meaningfully with engineering architecture, evaluate AI capabilities critically, and prototype ideas yourself — but your primary orientation is toward the customer, the clinical workflow, and the business outcome. Reporting to the Sr Director, Product Management, you will be the connective tissue between healthcare operations teams, engineering, and executive leadership, translating complex clinical and interoperability needs into a clear, prioritized, and continuously evolving product roadmap.

Core Responsibilities

AI Product Vision & Roadmap Ownership

• Define and own the product strategy for PerfectServe’s AI answering service, including near-term delivery commitments and a longer-horizon vision for how AI evolves across the portfolio.
• Translate business objectives and clinical workflows into a prioritized, clearly reasoned product roadmap — and maintain it as a living document that reflects new information, not a static plan.
• Partner with the CTO and Director of Software Engineering to align roadmap sequencing with technical capacity, architecture constraints, and infrastructure investments.
• Make and communicate clear product tradeoff decisions: what is in scope, what is deferred, and why.

Customer & Clinical Discovery

• Lead ongoing customer discovery efforts: conduct interviews, site visits (virtual or in-person), and workflow observation sessions with clinical and administrative end users.
• Develop and maintain a deep understanding of how healthcare organizations use answering services, operator consoles, and AI-augmented communication — including the pain points, workarounds, and compliance constraints that matter most.
• Synthesize input from cross-functional teams, market and customers into product insights; distinguish signal from noise when stakeholder demands conflict.
• Define user personas and jobs-to-be-done for the AI platform’s primary audiences: clinical staff, contact center agents, patients, and healthcare administrators.

AI-Native Product Development Practices

• Use modern AI tools to accelerate your own product work: generate prototypes and wireframes, run rapid concept tests, and explore technical feasibility before committing engineering resources.
• Design and run structured product experiments — A/B tests, pilot programs, shadow deployments — to validate hypotheses before broad rollout.
• Define clear acceptance criteria and success metrics for ev...