Director, Product Automation (Fully Remote)

ICUC; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

ICUC is seeking a senior leader to own our automation and AI strategy across product development and service delivery. You will shape the roadmap, define scalable automation blueprints, and build reporting to quantify impact across campaigns and client programs.

Collaborating with operations, marketing, and client success, you will embed AI capabilities, translate internal automation into external market positioning, and drive innovative product initiatives in a fast-paced global agency

Qualifications

• Proven experience scaling product, automation, or AI strategy in a services or agency environment.
• Strong collaboration skills and a product innovation mindset.

Responsibilities

• Own ICUC's automation and AI strategy across product development and service delivery.
• Define a scalable automation blueprint and build reporting to measure impact.
• Partner with operations, marketing, and client success to embed AI capabilities.
• Translate internal automation into external market positioning.

Skills

Automation strategy

AI strategy

Cross-functional leadership

Collaboration

Job description

• Own ICUC's automation and AI strategy across product development and service delivery.
• Define a scalable automation blueprint and build reporting to measure impact.

Cross-Functional Leadership:

• Partner with operations, marketing, and client success to embed AI capabilities.
• Translate internal automation into external market positioning.

What You Bring:

• Proven experience scaling product, automation, or AI strategy in a services or agency environment.
• Strong collaboration skills and a product innovation mindset.

ICUC

ICUC is the global leader in social media solutions, helping brands and audiences connect across communities and social platforms. With over 350 employees in 35+ countries speaking 50 languages, the team thrives on a meritocratic culture and around-the-clock coverage.