Director - Process Management

Wesco; Chicago (IL); Remote; USD 140,000 - 244,000; Full time

Job summary

Wesco seeks a Director - Process Management to lead the core business technology program portfolio and guide IT-business partnerships from engagement through delivery and transition.

You will direct M&A activities, WAB walkthroughs, and digital product adoption while ensuring governance, risk, and execution are aligned with strategic outcomes. Strong leadership, communication, and stakeholder management are essential.

Qualifications

• Bachelor's Degree in Information Technology, Business Administration, or related field.
• Master's Degree in Information Technology, Business Administration, Computer Science, Management Information Systems or related field preferred.
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations.
• 3 years’ experience leading complex, cross‑functional programmes or portfolios in a matrixed organization.
• 3 years’ experience partnering directly with senior business and IT leadership on strategy, governance, risk management and execution.
• Strong Programme and Portfolio Management capabilities including planning, governance, prioritisation, risk management, dependency management, and execution oversight.
• Excellent communication, facilitation and stakeholder engagement skills.
• Strong business partnership and relationship management skills.
• Exceptional interpersonal skills, enabling alignment with partners and ability to navigate conflict constructively.

Responsibilities

• Manage the core business portfolio of technology programs and strategic business initiatives, establishing priorities, dependencies, risks, and success measures in partnership with business and IT leadership.
• Serve as an adviser to core business leaders on technology‑related initiatives, helping them understand IT processes, governance requirements, intake procedures, prioritisation processes, and delivery expectations.
• Partner with business stakeholders to translate opportunities, concerns, and operational needs into actionable technology requests and aligned business outcomes.
• Coordinate activities across business teams, IT organisations, vendors, and external partners to ensure successful execution of programmes and initiatives.
• Provide program management support for M&A activities impacting core business, coordinating business readiness, stakeholder engagement, communication planning, issue management, and integration activities.
• Drive resolution of complex cross‑functional issues by identifying root causes, evaluating alternatives, facilitating stakeholder alignment, removing barriers, and escalating risks when necessary.
• Support IT Digital WAB processes, ensuring business requirements, decisions, impacts, risks, ownership, and follow‑up actions are clearly documented and understood by all stakeholders.
• Provide hands‑on guidance and organisational change support for Digital Products, helping business teams understand capabilities, adoption expectations, business value, and operational impacts.
• Provide concise and actionable status updates to senior leadership regarding programme progress, risks, dependencies, decisions, and business impacts.
• Promote continuous improvement, accountability, business engagement, and repeatable operating practices across the core business technology portfolio.
• Monitors the project/program from initiation through delivery, interfacing with both internal and external customers and cross‑functional teams, including product and project leaders.
• Define Risk Registers for all projects/programs and respond proactively to escalated issues that may impede customer satisfaction, project delivery and coordinates solutions.
• Routinely reports programme status to executive team and functional leadership.

Skills

Communication

Stakeholder management

Leadership

Problem solving

Change management

LEAN/Six Sigma

Travel flexibility

Education

Bachelor's Degree in Information Technology, Business Administration, or related field

Master's Degree in Information Technology, Business Administration, Computer Science, MIS or related field preferred

Job description

Job Identification 34574

Job Category: Information Technology

Posting Date 09/21/2026, 10:26 PM

Locations 2301 Patriot Boulevard, Glenview, IL, 60026, US (Remote)

Job Schedule Full time

Job Description

As a Director - Process Management, you will direct program management and business partnership activities for CORE BUSINESS technology initiatives. You will serve as a trusted liaison between core business stakeholders and IT, guiding mergers and acquisitions (M&A) activities, WAB walkthroughs, digital product adoption, and technology requests from initial engagement through delivery and transition. You will ensures stakeholders understand IT processes, governance requirements, responsibilities, risks, and next steps while driving cross‑functional alignment, structured execution, problem resolution, and business outcomes.

Responsibilities

• Manage the core business portfolio of technology programs and strategic business initiatives, establishing priorities, dependencies, risks, and success measures in partnership with business and IT leadership
• Serve as an adviser to core business leaders on technology‑related initiatives, helping them understand IT processes, governance requirements, intake procedures, prioritisation processes, and delivery expectations
• Partner with business stakeholders to translate opportunities, concerns, and operational needs into actionable technology requests and aligned business outcomes
• Coordinate activities across business teams, IT organisations, vendors, and external partners to ensure successful execution of programmes and initiatives
• Provide program management support for M&A activities impacting core business, coordinating business readiness, stakeholder engagement, communication planning, issue management, and integration activities
• Drive resolution of complex cross‑functional issues by identifying root causes, evaluating alternatives, facilitating stakeholder alignment, removing barriers, and escalating risks when necessary
• Support IT Digital WAB processes, ensuring business requirements, decisions, impacts, risks, ownership, and follow‑up actions are clearly documented and understood by all stakeholders
• Provide hands‑on guidance and organisational change support for Digital Products, helping business teams understand capabilities, adoption expectations, business value, and operational impacts
• Provide concise and actionable status updates to senior leadership regarding programme progress, risks, dependencies, decisions, and business impacts
• Promote continuous improvement, accountability, business engagement, and repeatable operating practices across the core business technology portfolio
• Monitors the project/program from initiation through delivery, interfacing with both internal and external customers and cross‑functional teams, including product and project leaders
• Define Risk Registers for all projects/programs and respond proactively to escalated issues that may impede customer satisfaction, project delivery and coordinates solutions
• Routinely reports programme status to executive team and functional leadership

Qualifications

• Bachelors Degree in Information Technology, Business Administration, or related field
• Masters Degree in Information Technology, Business Administration, Computer Science, Management Information Systems or related field preferred
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations
• 10 years’ experience in IT program management, portfolio management, business engagement, process management, digital transformation, or technology enabled business operations
• 3 years’ experience leading complex, cross‑functional programmes or portfolios in a matrixed organization
• 3 years’ experience partnering directly with senior business and IT leadership on strategy, governance, risk management and execution
• Strong Programme and Portfolio Management capabilities including planning, governance, prioritisation, risk management, dependency management, and execution oversight
• Exceptional business problem‑solving and critical‑thinking skills with the ability to structure ambiguity and drive practical solutions
• Excellent communication, facilitation and stakeholder engagement skills
• Strong business partnership and relationship management skills
• Exceptional interpersonal skills, enabling alignment with partners and ability to navigate conflict constructively
• Strong communication and presentation skills at leadership levels and ability to translate IT processes and technology concepts into business‑friendly language
• Solutions‑oriented strategic thinker who can easily identify high‑priority, high‑impact activities
• Experience coordinating large teams working within a matrixed based organisation on complex efforts with many inter‑dependencies
• Navigate uncertainty with agility and maintains appropriate forward momentum with strong core team engagement
• Experience in LEAN/Six Sigma practices
• Ability to travel 0-25%

Compensation Details

$139,693 - $244,463 Annually. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.