DIRECTOR PRACTICE OPERATIONS II

Centra Health; Lynchburg (VA); On-site; USD 112,000 - 179,000; Full time

Job summary

Centra Health is seeking a Director of Practice Operations II to oversee day-to-day operations for Centra Medical Group clinics across Central and South Virginia. You will partner with physician leaders, practice administrators, nursing, and external stakeholders to implement consistent quality practices and achieve operational excellence.

You will lead staffing, budgeting, and performance improvements in a matrix environment, while promoting high-quality, cost-effective patient services and

Qualifications

• Bachelor's Degree required.
• 5 years’ experience in health care delivery/managed care/group practice/healthcare administration in a management role.
• Valid Virginia driver's license.

Responsibilities

• Direct operational responsibility for practices/clinics within all regions.
• Provides operational guidance for CMG clinics.
• Be a trusted leader for CMG by building relationships to prepare and influence operational excellence, education, experiences, and exposures for our team.
• Consults with leadership to understand needs and help manage areas effectively while demonstrating best operational practices.
• Identify opportunities to improve operations and talent performance.
• Delivers results in a complex, matrix management environment.
• Recruit and retain high quality physicians; onboards and ensures ongoing engagement.
• Promote a capable staff that provides effective patient and physician services to maintain productivity and profitability.
• Work with physicians to facilitate planning that aligns with policies and practices.
• Translate process improvement findings into standard work.
• Facilitate programs and coaching sessions.
• Develop high potentials and performers with action plans.

Skills

Leadership

Healthcare administration

Management

Education

Bachelor's degree

Job description

Job Description The Director of Practice Operations II supports day-to-day operations for the Centra Medical Group (CMG) clinic practices located throughout Central and South Virginia. This position partners with physician dyads, service line executives, practice administrators/managers, nursing leadership, internal and external stakeholders, and community members, as well as leverages councils as a forum to make collaborative decisions. This position is responsible for creating, implementing, evaluating and improving consistent quality practices. This role, in conjunction with a Medical Directors, is responsible for setting objectives planning staffing and directing activities of the Centra Medical Group/Centra in assigned practices.

Responsibilities

• Direct operational responsibility for practices/clinics within all regions
• Provides operational guidance for CMG clinics.
• Be a trusted leader for CMG by building the necessary relationships to prepare and influence operational excellence, education, experiences, and exposures available for our team.
• Consults routinely with the leadership team to understand their needs to help them to manage their areas effectively while demonstrating best operational practices.
• Consistently identifies opportunities to improve operations and talent performance.
• Delivers results in a complex, matrix management environment
• Works with the provider recruitment team to recruit and retain high quality physicians; onboards and ensures continuing engagement of providers in the practice
• Promotes a capable staff that provides effective patient and physician services to maintain and continuously improve the practice productivity and profitability
• Works closely with physicians to facilitate planning that complements existing policies and practices
• Possess the ability to work with multiple teams concurrently.
• Works effectively with operational leaders to translate process improvement findings into standard work.
• Facilitates programs and conducts individual coaching sessions.
• Champions the development of high potentials and high performers identified to ensure creation and follow through on developmental action plans agreed to with their managers.
• Oversees and has direct responsibility for service line budget development.
• Forge strong relations with the local community, to include leaders and physicians. Working with Centra Marketing acts as the "Face of Centra" to the community, representing Centra at regular events
• Guides staff to promote high quality, patient-focused, cost-effective medical services

Other Functions

• Partners with internal and external vendors where appropriate.
• Represents Centra's interests in significant projects
• Maintains an attitude for continuous improvement.
• Performs other duties as assigned.

Supervisory Responsibilities

This role supervises a team of 22 direct reports and 40 indirect reports.

Qualifications

Required Education: Bachelor's Degree.

Required Experience/ Skills: 5 years’ experience in health care delivery/managed care/group practice/healthcare administration in a management role.

Required Certifications and Licensures: Valid Virginia driver's license.

Salary Range: $111,860 - $178,975