Director, PMO & Strategic Initiatives

Samsung Electronics America; Plano (TX); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Tuition Assistance

Paid Time Off

Job summary

Samsung Electronics America is seeking a Director, PMO to lead strategic communications and project management across Customer Care. You will partner with internal clients, establish reporting cadences, and align activities with senior leadership priorities.

The role involves developing plans, coordinating events, and driving process improvements through cross-functional collaboration. The position requires extensive experience in strategy, communication, and stakeholder management, with a

Qualifications

• 12+ years of experience with Bachelor’s Degree and/or 10+ years with Master’s Degree preferred – in Business, Communications or related field
• Proven experience in business strategy, project management and demonstrated knowledge and proficiency with communication technologies
• Excellent Communication and Presentation preparation skills
• Strong interpersonal skills and ability to build collaborative relationships
• Strong analytical and problem-solving skills

Responsibilities

• Lead key project management efforts to support business initiatives, ensuring alignment with organizational objectives
• Develop and execute strategic plans to drive growth and innovation within the Customer Care business
• Collaborate with cross-functional teams to identify opportunities for process improvement and operational efficiency
• Exercise judgement in selecting methods and evaluation criteria to obtain results; analyze market trends and performance data
• Anticipate risk factors and provide actionable insights to senior leadership
• Prepare messages for internal and external communications across the organization
• Develop internal and external communication plans to support initiatives
• Support senior leaders with speeches, scripts, and content for various channels
• Plan and manage company-wide town halls and all-hands meetings
• Coordinate external engagements with PR/Marketing for speaking opportunities
• Launch and sustain quarterly Partner Councils across Care, track action items
• Coordinate Care QBRs with events and content teams
• Track engagement and use data-driven decisions for programs
• Create digital, video, and print content in collaboration with stakeholders
• Involve in trade shows and industry events
• Manage staff meetings and calendar coordination

Skills

Project management

Strategic communication

Stakeholder management

Cross-functional collaboration

Leadership

Data analysis

Education

Bachelor's degree in Business/Communications/related field

Tools

PowerPoint

Excel

CRM systems

Job description

Samsung Electronics America is seeking a Director, PMO to lead strategic communications and project management across Customer Care. You will partner with internal clients, establish reporting cadences, and align activities with senior leadership priorities.

The role involves developing plans, coordinating events, and driving process improvements through cross-functional collaboration. The position requires extensive experience in strategy, communication, and stakeholder management, with a