Director PM, Payments & Client Success

Ladders; United States; Remote; USD 260,000 - 285,000; Full time

Benefits offered by this job

Parental leave (16 weeks)

Parent stipend

Professional development stipend

Career coach

401K matching

Hybrid model with in-office meals

Mental health resources

Job summary

Ladders is seeking a Director of Product Management for Payments & Client Success to lead a critical product area at the intersection of healthcare operations, client experience, and payments infrastructure. This remote US-based role focuses on scalability, reliability, and operational efficiency in a complex B2B2C environment.

You will mentor PMs, transform manual workflows, and build a more automated operating model while partnering with Engineering, Design, Growth, and Client Success to

Qualifications

• 10+ years in product management in healthcare or payer systems.
• 3+ years leading and mentoring product managers.
• Experience scaling operational products and automating workflows.
• Deep understanding of benefits data flow and claims infrastructure.
• Hands-on with AI tools and vision to use AI for reliability.
• Founder mindset and high ownership.

Responsibilities

• Own end-to-end benefits product including eligibility, enrollment, and provider payments.
• Transition manual processes to automated systems for scalable growth.
• Establish triage framework for custom client requests and clear decisions.
• Lead and develop PMs across benefits, payments, and enrollment.
• Collaborate with Eng, Design, Growth, and Client Success to improve offerings.

Skills

Product leadership

Healthcare domain knowledge

Mentoring PMs

Data analysis

AI tooling

Cross-functional collaboration

Job description

For our client, we are seeking a Director PM, Payments & Client Success to join the team of a leader in the Hospitals & Medical Centers space. This role will lead a critical product area at the intersection of healthcare operations, client experience, and payments infrastructure. You will own the systems and processes that support eligibility, enrollment, claims adjudication, and provider payments, with a strong focus on scalability, reliability, and operational efficiency. This leader will partner closely with Engineering, Design, Growth, and Client Success to improve service delivery, strengthen outcomes, and support continued growth across a complex B2B2C environment. The ideal candidate will bring a mix of product leadership, healthcare domain expertise, and a hands‑on approach to process transformation. This is a highly cross‑functional role with significant responsibility for mentoring product managers, improving manual workflows, and building a more automated and resilient operating model.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $260,000 – $285,000 annually

Responsibilities

• Own the end‑to‑end benefits product, including eligibility, enrollment, claims adjudication, and provider payments
• Drive the transition from manual to automated processes to support scalable growth without increasing operational headcount
• Establish and enforce a triage framework for custom client requests, ensuring clarity in communication and decision‑making
• Manage and develop a team of product managers across benefits, payments, and eligibility and enrollment
• Collaborate closely with Engineering, Design, Growth, and Client Success teams to enhance product offerings and client satisfaction

Qualifications

• 10+ years in product management, focusing on benefits, eligibility, claims, or payer systems in a complex B2B2C or healthcare environment
• 3+ years of experience managing and mentoring product managers
• Proven track record of scaling operational products to reliability, transforming manual processes into efficient systems
• Deep understanding of benefits data flow from employer configuration to member activation, including potential failure points
• Direct experience with claims infrastructure, including submission, adjudication, and provider payments, with insight into high‑risk areas
• Strong data analysis skills for monitoring funnels and reconciliation, with the ability to communicate outcomes effectively to stakeholders
• Hands‑on experience with AI tools and a vision for leveraging AI to enhance benefits reliability at scale
• High ownership mentality, operating with a founder's mindset and proactive approach

Benefits

• Access to a full platform and specialists for mental health, reproductive health, family planning, and pediatrics
• Wellness partnerships for whole‑self care
• Flexible hybrid work model with in‑office meals and quarterly collaboration days
• 16 weeks of 100% paid parental leave and a new parent stipend for eligible employees
• Annual professional development stipend and access to a personal career coach
• 401K matching with immediate vesting for US‑based employees

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.