Director, Platform Success

IQVIA; New York (NY); On-site; USD 103,800 - 289,100; Full time

Job summary

A global healthcare technology company is seeking a Director of Platform Success. This role involves leading a team of client service professionals, optimizing campaign execution, and fostering strategic relationships with clients. The ideal candidate has a strong background in digital media, proven team leadership skills, and experience with ad-tech platforms. This position offers a competitive salary range of $103,800 - $289,100 based on qualifications and experience, along with comprehensive benefits and a commitment to an inclusive workplace.

Qualifications

• Minimum of ten years of related experience in client services or account management.
• Proven ability to lead teams and manage strategic client relationships.
• Hands-on experience with ad-tech platforms and digital media.

Responsibilities

• Lead a team of client service professionals ensuring strategic consultation.
• Manage and mentor Account Managers fostering collaboration and growth.
• Oversee campaign fulfillment and ensure timely delivery across media channels.

Skills

Client services

Digital media

Omnichannel strategy

Analytical skills

Communication skills

Education

Bachelor's degree

Advanced degree

Tools

DSPs

Ad servers

Media planning tools

Job description

Join to apply for the Director, Platform Success role at IQVIA.

To be eligible for this position, you must reside in the same country where the job is located.

IQVIA Digital powers exceptional brand experiences, delivering innovative solutions based on a customer‑first, insights‑driven, and integrated omnichannel vision. We provide authenticated, privacy‑enhanced data and analytics, innovative fit‑for‑purpose healthcare technology, and the expertise to enable an effective and adaptable marketing model that drives better quality of care and patient outcomes. IQVIA is the leading global provider of data, advanced analytics, technology solutions and clinical research services for the life sciences industry. Learn more at www.iqviadigital.com.

At the center of IQVIA Digital sits our IQVIA Media Operating System, a healthcare‑specific marketing platform trusted by some of the largest pharmaceutical brands and media agencies. We empower media planning, buying, and analytics teams with the tools they need to do their job, and do it well. By simplifying workflows that used to take days into seconds, integrating functionality that used to require multiple vendors into one, and providing faster and deeper insights than anyone in the industry, we are helping healthcare marketers cut their costs, move faster and drive measurable results – all without having to pick up the phone.

Platform Success is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We're rapidly growing and looking for super‑curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Account Management team will work post‑sale to cultivate senior‑level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system.

Role Overview

The Director, Platform Services of Publisher Accounts leads a team of client service professionals responsible for delivering strategic consultation and operational excellence across IQVIA’s MediaOS platform to our Publisher clients. This role is focused on driving client success, optimizing campaign execution, and fostering strong relationships with pharmaceutical brands, publishers, and digital partners. As a hands‑on leader, the Director will oversee team performance, ensure platform adoption, and collaborate cross‑functionally to deliver measurable outcomes. This role requires deep expertise in omnichannel digital media and a strong understanding of ad‑tech platforms, healthcare marketing dynamics, and how publishers monetize their ad space and opportunities.

Key Responsibilities

Client Success & Engagement

• Serve as a senior point of contact for key publisher accounts, providing strategic guidance across digital media campaigns.
• Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
• Develop and maintain strong relationships with key clients as a trusted advisor on all advertising strategies and initiatives.
• Oversee the presentation of regular performance reports and insights, adjusting strategies as necessary to maximize campaign outcomes.

Team Leadership

• Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
• Set clear objectives and goals for the team, monitor performance, and provide feedback and development opportunities.
• Support onboarding, training, and development to build a high‑performing team.

Operational Execution

• Oversee campaign fulfillment and platform enablement, ensuring timely and accurate delivery across media channels.
• Implement best practices and process improvements to drive efficiency and scalability.
• Stay current on industry trends, emerging technologies, and best practices in programmatic advertising and digital marketing.

Cross‑Functional Collaboration

• Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
• Work closely with sales teams to identify opportunities for account growth and cross‑sell additional services.
• Translate data into actionable insights that drive client performance and platform engagement.

Performance Management

• In‑depth understanding of publisher KPI’s and oversee a team providing valuable solutions surrounding publisher monetization strategy, and IQVIA product adoption.
• Manage key publisher information such as revenue tracking, platform usage, and growth opportunities.
• Contribute to forecasting and planning efforts in partnership with senior leadership.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum of ten (10) years of related experience in client services, account management, or digital media.
• Experience working at a Publisher, or with Publisher accounts.
• Proven ability to lead teams and manage strategic client relationships.
• Expert understanding of omnichannel digital media strategy, especially programmatic, social, and email.
• Hands‑on experience with ad‑tech platforms (e.g., DSPs, ad servers) and media planning tools.
• Familiarity with healthcare marketing and regulatory considerations.
• Strong analytical, communication, and presentation skills.
• Experience developing processes and tools to improve team efficiency and client satisfaction.
• Collaborative leadership style with a focus on mentoring and team development.

EEO and Equal Opportunity Statement

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Compensation and Benefits

The potential base pay range for this role, when annualized, is $103,800.00 - $289,100.00. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Learn more at https://jobs.iqvia.com