Director, Platform Services - IQVIA Digital

IQVIA; New York (NY); On-site; USD 103,800 - 289,100; Full time

Benefits offered by this job

Incentives and bonuses

Benefits package

Job summary

A leading healthcare analytics firm is seeking a Director of Platform Services in New York, NY. The role involves leading a team to deliver strategic consultation and operational excellence across digital media campaigns, ensuring client satisfaction and fostering strong relationships. Candidates should have over 10 years of experience in client services, a Bachelor’s degree, and expertise in digital media strategy. Competitive compensation and benefits offered.

Qualifications

• Minimum ten years of related experience in client services or digital media.
• Proven ability to lead teams and manage strategic client relationships.
• Expert understanding of omnichannel digital media strategy.

Responsibilities

• Serve as a senior point of contact for key accounts.
• Ensure client satisfaction through proactive communication.
• Develop and maintain strong relationships with clients.
• Oversee campaign fulfillment and platform enablement.

Skills

Strategic client management

Digital media expertise

Team leadership

Analytical skills

Communication skills

Education

Bachelor’s degree

Advanced degree preferred

Tools

Ad tech platforms

Media planning tools

Job description

Overview

Director, Platform Services - IQVIA Digital. The Director leads a team of client service professionals responsible for delivering strategic consultation and operational excellence across IQVIA’s MediaOS platform. This role focuses on driving client success, optimizing campaign execution, and fostering strong relationships with pharmaceutical brands, media agencies, and digital partners.

Key Responsibilities

• Serve as a senior point of contact for key accounts, providing strategic guidance across digital media campaigns.
• Ensure client satisfaction through proactive communication, issue resolution, and performance optimization.
• Develop and maintain strong relationships with key clients as a trusted advisor on advertising strategies and initiatives.
• Oversee the presentation of regular performance reports and insights, adjusting strategies to maximize campaign outcomes.

Team Leadership

• Manage and mentor Account Managers and Specialists, fostering a culture of accountability, collaboration, and growth.
• Set objectives and goals for the team, monitor performance, and provide feedback and development opportunities.
• Support onboarding, training, and development to build a high-performing team.

Operational Execution

• Oversee campaign fulfillment and platform enablement, ensuring timely and accurate delivery across programmatic, social, and email channels.
• Implement best practices and process improvements to drive efficiency and scalability.
• Stay current on industry trends, emerging technologies, and best practices in programmatic advertising and digital marketing.

Cross-Functional Collaboration

• Partner with Sales, Product, Trading, and Analytics to align on client goals and support platform evolution.
• Work closely with sales teams to identify opportunities for account growth and cross-sell additional services.
• Translate data into actionable insights that drive client performance and platform engagement.

Performance Management

• Monitor KPIs and client outcomes to identify trends, opportunities, and areas for improvement.
• Contribute to forecasting and planning efforts in partnership with senior leadership.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• Minimum of ten (10) years of related experience in client services, account management, or digital media.
• Proven ability to lead teams and manage strategic client relationships.
• Expert understanding of omnichannel digital media strategy, especially programmatic, social, and email.
• Hands-on experience with ad tech platforms (e.g., DSPs, ad servers) and media planning tools.
• Familiarity with healthcare marketing and regulatory considerations.
• Strong analytical, communication, and presentation skills.
• Experience developing processes and tools to improve team efficiency and client satisfaction.
• Collaborative leadership style with a focus on mentoring and team development.

Location and Compensation

New York, NY. Base pay range listed: $103,800.00 - $289,100.00. Actual base pay may vary based on qualifications, location, and schedule. Incentives, bonuses, and benefits may be offered.

Equal Opportunity

IQVIA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other status protected by law. This job description contains no links to external sites.