Director, People Operations & Workforce Technology (AI)

Remitly, Inc.; Seattle (WA); On-site; USD 208,000 - 260,000; Full time

Benefits offered by this job

Flexible PTO

Health, dental, and vision + 401k

Parental, medical and family leave

Mental Health benefits

Employee Stock Purchase Plan

Continuing education

Job summary

Remitly, Inc. in Seattle seeks a Director of People Operations & Workforce Technology (AI) to lead the global People organization through transformation at the intersection of people, process and technology.

You will own end-to-end workflows, oversee the People tech ecosystem (Workday), partner with IT and Legal, and drive AI-enabled improvements in service delivery, data governance, and workforce decision-making.

Qualifications

• 10+ years leading People Operations, HR Technology, or related ops in a high-growth tech company.
• Experience leading complex M&A, restructures, and People technology implementations.
• Develop repeatable playbooks for consistent company-wide execution.
• Design scalable operating models, workflows and business processes.
• Experience implementing AI/automation initiatives that improve performance.
• Strong systems thinking with leadership of Workday or enterprise platforms.
• Executive dashboards and translating workforce data into business decisions.
• Exceptional program management for cross-functional initiatives.
• Ability to connect People investments to business outcomes.

Responsibilities

• Lead global People Operations and service delivery transformation.
• Create a simple front door for employees and managers to access support.
• Establish clear service standards, ownership and escalation paths.
• Improve core HR processes from hire through exit with automation.
• Own the People technology ecosystem, including Workday.
• Improve data quality, governance and reporting on workforce data.
• Translate data into actionable recommendations for leaders.
• Own the automation roadmap with high-impact opportunities.
• Redesign end-to-end workflows, not just individual tasks.
• Move AI use cases from experimentation to scaled adoption.
• Partner with IT, Engineering, Legal, Compliance and People leaders.
• Measure AI impact on capacity, cycle time, quality and experience.
• Design operating models connecting people, processes, systems, data and content.

Skills

Operations leadership

AI & automation in HR

Workday

Program management

Change management

Cross-functional collaboration

Data dashboards

Tools

Workday

Job description

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money with peace of mind. We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If you're excited to redefine how work gets done through AI, automation, and operational excellence, we'd love to meet you.

About the Role

We’re hiring a Director of People Operations & Workforce Technology (AI) to help build the next generation of our People organization. This is not a traditional HR Operations role. It is an opportunity to lead transformation at the intersection of people, process and technology. You will own the operational backbone of the People Team redesigning end‑to‑end workflows, strengthening our systems and shared services, and embedding AI and automation into how work gets done. Your work will make the employee experience simpler, improve execution and create capacity across Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics. The ideal candidate will bring strength in four areas: Leading through change: You have led global teams through significant transformation, brought clarity to ambiguity and built alignment across stakeholders. AI and automation: You have applied AI and automation to real People workflows, moving beyond experimentation to measurable improvements in speed, quality and capacity. Program management: You can translate strategy into a clear roadmap with strong governance, accountable owners, milestones and measurable outcomes. Process improvement: You can diagnose friction, redesign work end to end and build simpler, more scalable ways of operating. We’re looking for a builder who can be both strategic and do the hands on work. Success in this role requires strong operational judgment, exceptional program management and process‑improvement skills, and hands‑on experience applying AI and automation within a People organization.

You Will

• People Operations and Service Delivery Lead the evolution of our global People Operations model, including Tier 0/1 support, employee lifecycle processes and shared services.
• Create a simple, consistent front door for employees and managers to get answers, complete transactions and access support.
• Establish clear service standards, ownership and escalation paths across the People Team.
• Improve the quality, speed and consistency of core processes from hire through exit.
• Build systems and insights that enable better decisions.
• Own the People technology ecosystem, including Workday and supporting platforms.
• Improve workforce data quality, governance, and reporting.
• Translate workforce data into actionable recommendations for business leaders.
• Own the People Operations automation roadmap, prioritizing the opportunities with the greatest employee and business impact.
• Redesign workflows end to end rather than automating individual tasks.
• Move AI use cases from experimentation to scaled adoption with clear owners, governance and measurable outcomes.
• Partner with IT, Engineering, Legal, Compliance and People leaders to ensure solutions are secure, compliant and integrated with our broader technology environment.
• Measure the impact of AI through improvements in capacity, cycle time, quality and employee experience.
• Evaluate how work moves across People Operations, Talent Acquisition, People Partners, Total Rewards, Learning & Development, and People Analytics.
• Simplify processes, clarify decision rights and reduce unnecessary handoffs.
• Design an operating model that connects people, processes, systems, data and content.
• Build mechanisms for continuous improvement, including process reviews, performance metrics and regular content audits.
• Identify where work should be automated, centralized, standardized or remain human by design.
• Turn People strategy into an integrated roadmap with clear priorities, owners, milestones and outcomes.
• Lead complex, cross‑functional programs from design through implementation and adoption.
• Establish operating rhythms that make progress, dependencies, risks and decisions visible.
• Manage competing priorities and ensure resources are focused on the work with the greatest impact.
• Communicate clearly with senior leaders and translate complex work into practical decisions.

You Bring

• 10+ years of experience leading People Operations, HR Technology, Workforce Strategy, Business Operations, or a related operational function within a high‑growth technology company.
• Ability to lead execution of complex M&A, restructures, and People technology implementations.
• Develop repeatable playbooks that enable consistent execution across the company.
• Demonstrated success designing scalable operating models, workflows, and business processes.
• Experience implementing AI, automation, or digital transformation initiatives that improved operational performance.
• Strong systems thinking with experience leading Workday or enterprise People technology platforms.
• Experience building executive dashboards and translating workforce data into business decisions.
• Exceptional program management skills with the ability to lead complex cross‑functional initiatives.
• Strong business acumen and the ability to connect People investments directly to business outcomes.
• High comfort operating in ambiguity with a bias for action and continuous improvement.

You Are

• A builder who enjoys creating systems that make organizations more effective.
• Curious about AI and energized by finding better ways to work.
• Data‑driven, but pragmatic.
• Comfortable challenging legacy processes and introducing new ways of operating.
• An exceptional collaborator who builds trust across technical and business teams.
• Passionate about operational excellence and continuous improvement.

Why This Role Matters

The future of the People function isn't about adding more process, it's about creating more leverage. You'll help define how an AI‑native People organization operates by building the mechanisms, automation, and operational discipline that allow the business to hire faster, make better workforce decisions, and scale without adding unnecessary complexity. Your work won't just improve HR operations, it will shape how Remitly works.

Compensation Details

The starting base salary range for this position is typically $208,000 - $260,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits

• Flexible paid time off
• Health, dental, and vision + 401k plan with company matching
• Paid parental, medical, military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education

Our Connected Work Culture

Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in‑person collaboration, where ideas ignite and challenging problems find solutions faster. Under the Company's current hybrid‑work expectations, employees in this position work onsite Tuesday through Thursday each week. Additional onsite attendance may be required based on business needs, and the Company may modify its hybrid‑work expectations from time to time. These intentional in‑office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally‑native, cross‑border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.