Director, People Operations

Ladders; United States; Remote; USD 192,000 - 264,000; Full time

Benefits offered by this job

Health, Vision, and Dental

Mental health benefits

RSUs

Flexible work environment

Professional development opportunities

Job summary

Ladders is seeking a Director, People Operations to lead global employee lifecycle with a focus on service quality, compliance, and scalable support.

The role will partner with Talent Acquisition and cross-functional teams to strengthen operational governance and improve the employee experience for a distributed workforce. Remote within the US with no visa sponsorship.

Qualifications

• 5-7 years of leadership in People Ops or Talent Acquisition.
• Deep understanding of employee lifecycle and compliance workflows.
• Proven ability to set service standards and governance.

Responsibilities

• Establish a global People Operations model for the employee lifecycle.
• Manage People Operations and Talent Acquisition teams to foster collaboration and ownership.
• Create service standards and escalation paths for employee support.
• Oversee compliance-related workflows and high-risk employee lifecycle activities.
• Enhance the employee experience across U.S. and international processes.
• Develop scalable documentation and self-service resources to improve efficiency.
• Serve as an escalation point for complex People Operations issues.

Skills

People Ops Leadership

Lifecycle Knowledge

Compliance & Policy

Cross-functional Collaboration

Process Improvement

HR Analytics

Tools

HRIS

HR Analytics Tools

Job description

For our client, we are seeking a Director, People Operations to join the team of a leader in the Enterprise Technology space. This leader will own the strategy and execution of People Operations across the employee lifecycle, with a strong emphasis on service quality, compliance, and scalable support. The role will partner closely with Talent Acquisition and other cross-functional teams to strengthen operational governance and improve the employee experience. You will help build consistent processes, clear escalation paths, and self-service resources that support a distributed workforce and enable efficient global operations.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $191,800 – $263,670 annually

Responsibilities

• Establish a global People Operations model for the employee lifecycle
• Manage People Operations and Talent Acquisition teams to foster collaboration and ownership
• Create service standards and escalation paths for employee support
• Oversee compliance-related workflows and high-risk employee lifecycle activities
• Enhance the employee experience across U.S. and international processes
• Develop scalable documentation and self-service resources to improve efficiency
• Serve as an escalation point for complex People Operations issues

Qualifications

• 5-7 years of experience in People Operations or Talent Acquisition leadership roles
• Strong understanding of employee lifecycle processes and compliance-related workflows
• Proven ability to establish service standards and operational governance
• Experience managing cross-functional partnerships and vendor relationships
• Demonstrated capability in process improvement and change management
• Empathetic leadership style with a focus on employee experience and trust
• Hands-on experience with HR systems and data analytics

Benefits

• Comprehensive health, vision, and dental insurance
• Mental health benefits to support employee well-being
• Restricted Stock Units (RSUs) as part of compensation
• Flexible work environment promoting trust and transparency
• Opportunities for professional development and continuous improvement

Our client is an equal opportunity employer.