Director, Payment Transformation & Growth

Capital One; Deerfield (IL); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One is seeking a Director of Strategic Operations - Payment Network to lead Business Development Support and Product Delivery teams across US & Canadian Markets Operations. This role acts as a strategic change agent, driving modernization, accelerating go-to-market execution, and delivering measurable business results.

Responsibilities include leading payment transformation, driving advanced payment delivery, and cultivating high-stakes partnerships with internal units and external

Qualifications

• Bachelor's degree or military experience required.
• At least 8 years in operations, consulting, program or project leadership within payments.
• At least 5 years leading organizational change initiatives or process transformations.
• At least 5 years managing internal and external stakeholders.

Responsibilities

• Lead Payment Transformation & Process Modernization across the payment ecosystem.
• Drive Advanced Payment Product Delivery for EMV, Transit, and digital payments.
• Engage strategic partners to align on growth initiatives and standards.
• Partner with executives to evaluate market shifts and translate requirements into actionable plans.
• Provide domain expertise across client engagements, regulatory approvals, and feasibility assessments.
• Scale operational infrastructure to support high-growth initiatives.

Skills

Leadership

Stakeholder management

Change management

Strategic thinking

Communication

Education

Bachelor's degree or military experience

Tools

PMP/Prosci Certification

Job description

Capital One is seeking a Director of Strategic Operations - Payment Network to lead Business Development Support and Product Delivery teams across US & Canadian Markets Operations. This role acts as a strategic change agent, driving modernization, accelerating go-to-market execution, and delivering measurable business results.

Responsibilities include leading payment transformation, driving advanced payment delivery, and cultivating high-stakes partnerships with internal units and external