Director, Payment Network Strategy & Transformation

Information Technology Senior Management Forum; Riverwoods (IL); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One is seeking a Director of Strategic Operations for the Payment Network to lead the Business Development Support and Product Delivery teams across US & Canadian Markets Operations.

In this high‑impact role, you will drive operational transformation, modernize delivery frameworks, and guide complex payment strategies, partner with internal and external networks, and ensure reliable, scalable services.

Qualifications

• 8+ years of operations, consulting, or leadership experience in payments.
• Experience leading organizational change initiatives or process transformations.
• Experience managing and influencing internal and external stakeholders.
• Bachelor’s degree or military experience.

Responsibilities

• Lead Payment Transformation & Process Modernization.
• Drive Advanced Payment Product Delivery.
• Strategic Partner Engagement.
• Business Development & Growth Consulting.
• Thought Leadership & Domain Expertise.
• Resource Strategy & Operational Scaling.

Skills

Operations Leadership

Stakeholder management

Project Management

Agile delivery

Payments expertise

Education

Bachelor’s degree or military experience

PMP or Prosci certification

Tools

Lean

Six Sigma

Agile

Job description

Capital One is seeking a Director of Strategic Operations for the Payment Network to lead the Business Development Support and Product Delivery teams across US & Canadian Markets Operations.

In this high‑impact role, you will drive operational transformation, modernize delivery frameworks, and guide complex payment strategies, partner with internal and external networks, and ensure reliable, scalable services.