Director, Patient Support Services

Trinity Life Sciences; Colorado; Hybrid; USD 170,000 - 200,000; Full time

Benefits offered by this job

Annual discretionary performance bonus

Job summary

A leading management advisory firm is seeking a full-time Director for Patient Support Services. This position will support strategic oversight and project execution while ensuring optimal service quality for clients. Candidates should have at least 5 years of experience in pharmaceutical patient support services, excellent communication skills, and the ability to build effective relationships. The role requires comfort with senior executives and leadership in problem-solving. Competitive salary and bonus structure are offered.

Qualifications

• 5+ years in pharmaceutical patient support services experience.
• Experience with patient support services functions including PSP management.
• Comfortable working with top executives.

Responsibilities

• Support the research program to meet TGaS standards.
• Co-lead/support Patient Support Services projects at client sites.
• Ensure optimal value to clients from contracted advisory services.

Skills

Excellent verbal and written communication skills

Team-oriented and collaborative approach

Client relationship management

Ability to consult and problem-solve

Change management

Education

Bachelor’s degree

Advanced degree preferred

Job description

Position Summary

We're committed to bringing passion and customer focus to the business.

Position Responsibilities

The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement.

Practice Lead & Product Development

• Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub‑functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).
• Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.
• Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.
• Participate in TGaS planning exercises and reports to senior leadership.
• Accountable for the service quality levels across supported Patient Support Services clients.
• Assist in generating thought leadership that can be used in “value‑forward selling,” white papers, and PR.
• Capture key insights and data from the advisory services and review for implementation in the benchmark services.
• Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.

Client Benchmark Engagements and Related Projects

• Co‑lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in‑depth interviews with senior leadership, executives, and stakeholders.
• Capture client‑related quantitative and qualitative client information for TGaS’ database and analysis.
• Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs.

Advisory Services Engagement with Clients

• Provide strategic oversight and coordinate cross‑functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.
• Ensure TGaS provides optimal value to clients from contracted Advisory Services; Virtual‑How Network surveys (VHows), Client Summits, Landscapes, and ad‑hoc questions.
• Proactively produce a timely flow of high quality, valuable client deliverables through the advisory services process, in coordination with TGaS’ Analytics/Operations team.
• Design, develop content for, facilitate and conduct appropriate follow‑up activities for semi‑annual client summits.
• Continue to be a mentor to staff to assist with onboarding, peer review, and other managerial duties as assigned if appropriate.

Business Development / Opportunities Identification

• Through ongoing client interactions, identify unmet market needs and drive the development of new solutions or enhance existing solutions consistent with TGaS’ business strategy.

Position Requirements

• Bachelor’s degree required; advanced degree preferred.
• 5+ years in pharmaceutical patient support services; experience with or for emerging pharma companies, setting up their patient support services department infrastructure is a plus.
• Experience or knowledge of vital Patient Support Services functions including, but not limited to: PSP/Hub management, FRM Teams, affordability solutions, free goods programs, Program KPIs/Reporting/Data Analytics, familiarity with data sharing/data feeds common in the patient support services space, patient engagement and adherence programs, clinical nurse education programs, patient services technology tools, etc.
• Excellent verbal and written communication skills, including preparing and supporting formal presentations at the highest levels of client organizations.
• A track record of developing and managing effective relationships with internal and external stakeholders; a history of a team‑oriented and collaborative approach to work and projects.
• High integrity and credibility as perceived by all those with whom he/she will work.
• Comfort working at the highest levels of client organizations, interacting closely with top executives and business unit leaders.
• An ability to consult, problem‑solve, work autonomously, and to organize complex information into clear actionable recommendations that improve (client) business results.
• Comfortable with change management and taking complex data requirements and/or ambiguous direction and bring them to completion.
• Local to East Norriton/Philadelphia, PA is a plus. This position may require local, regional, and national travel requirements (avg.) 10‑15% of the time.

Traits & Characteristics

• Passionate about Meeting Client Needs – TGaS does not exist without its clients. Therefore, making a client smile, causing them to wonder, or simply having them be impressed by our insights are our collective passion.
• Responsible – TGaS associates need to be responsible for their work efforts, as there are rarely layers of people and elaborate processes between you and the client. As such, associates need to have a strong sense of owning what you produce and being accountable for it.
• Self‑Starting, Entrepreneurial – TGaS does not operate in a highly regimented office environment. Associates are expected to bring the mindset of a business owner, and in that have the discipline to initiate tasks with Clients and Associates on their own.
• Highly Organized & Reliable – Associates who are organized and pay attention to details will invariably fit in at TGaS and delight clients. With the degree of multi‑tasking required, only an associate who is highly organized will be able to provide value to Clients and be reliable to other associates.
• Thrives in a Dynamic Work Environment – TGaS is neither a 9‑to‑5 work environment nor a ‘sweat‑shop’. It is an intense business, best suited for people who are driven to succeed and who can shift gears daily between solutions and client meetings, between detailed, more mundane tasks and strategic thinking and advisory activities.
• Authentic – Being honest and direct is critical. TGaS will advance by providing clients and associates honest feedback in a professional manner.
• Focused on Achieving Excellence – While not driving perfection to a level of psychosis, associates will seek to make every effort to provide clients and other associates with well‑thought‑out, complete work efforts, developed to the highest standards.
• Lifelong Learners – TGaS professionals have a passion for learning and expanding their knowledge, skills, and talents. They especially enjoy learning how a variety of clients strategically and tactically manage their businesses and using this learning to benefit clients.

Trinity's Commitment to Diversity, Equity & Inclusion

Trinity Life Sciences is an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. Trinity is committed to the principles of diversity, equity, and inclusion and to providing employees with a work environment that is free of discrimination and harassment. All employment decisions at Trinity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, disability, ethnicity, gender identity or expression, family, parental, or veteran status, and/or any other status based on identity or that is protected by the laws or regulations in the locations where we operate. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities.

For more information about Trinity’s commitment to diversity, equity, and inclusion, you can visit our website.

Company Information

TGaS® Advisors is a management advisory firm focused on providing comprehensive benchmarking and advisory solutions to commercial operations leaders across the bio‑pharmaceutical industry, including Patient Support Services. TGaS clients are across the spectrum of large (top 35), mid‑sized, and emerging life sciences organizations. TGaS® Advisors projects and services help inform our clients’ commercial structures, operating practices, resource planning, and capabilities development.

A reasonable estimate of the current range is $170,000-$200,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Seniority Level

• Director

Employment Type

• Full‑time

Job Function

• Health Care Provider

Industries

• Business Consulting and Services