Director, Patient Support Operations & Experience

Cytokinetics Incorporated; Radnor (Delaware County); Hybrid; USD 193,000 - 225,000; Full time

Benefits offered by this job

Stock options / RSUs

Health, dental, vision, life insurance

401k retirement benefits with employer

Learning and wellness stipends

Paid time off

Job summary

Cytokinetics Incorporated in Radnor, PA is seeking an Associate Director of Patient Support Services (PSS) Operations to lead and optimize patient support across access, reimbursement, and adherence programs. This role partners with REMS, Market Access, Commercial, Legal, and Data teams to ensure patient-centric delivery and compliance.

The ideal candidate has 7+ years in biopharma, with strong vendor management, data-driven decision making, and a track record of scaling patient support

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 7+ years in biopharma with patient support, access or reimbursement experience.
• Strong expertise in access, reimbursement, specialty pharmacy, and affordability programs.
• Experience managing third‑party vendors or hub service providers.
• Experience supporting product launches and scaling patient support programs.

Responsibilities

• Lead the operational execution of Patient Support Services across access, affordability, and adherence programs.
• Oversee relationships with outsourced vendors and hub providers with governance and KPIs.
• Ensure high-quality, compliant service delivery meeting patient and provider needs.
• Manage escalations from vendors and field teams on individual cases.
• Collaborate with REMS operations for seamless patient experiences.
• Design and optimize the end-to-end patient journey from prescription to therapy.
• Identify pain points and implement improvements to satisfaction and outcomes.
• Establish and monitor experience metrics and SOPs/training materials.

Skills

Patient support

Vendor management

Cross-functional collaboration

Data analysis

Regulatory compliance

Communication skills

Education

Bachelor’s degree

MBA/MPH preferred

Tools

REMS knowledge

Job description

Cytokinetics Incorporated in Radnor, PA is seeking an Associate Director of Patient Support Services (PSS) Operations to lead and optimize patient support across access, reimbursement, and adherence programs. This role partners with REMS, Market Access, Commercial, Legal, and Data teams to ensure patient-centric delivery and compliance.

The ideal candidate has 7+ years in biopharma, with strong vendor management, data-driven decision making, and a track record of scaling patient support