Director, Patient Services & Strategic Growth

CareMetx, LLC; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

CareMetx, LLC is seeking a Director of Patient Services to lead multiple patient services client accounts, ensure timely and accurate service delivery, and manage key client relationships. The role includes setting performance standards, guiding cross-functional teams, and owning P&L for the patient services unit.

The position requires strategic oversight, staff development, and collaboration with senior management to drive growth and improve outcomes in a fast-paced healthcare environment.

Qualifications

• Bachelor's degree or equivalent combination of experience and education.
• Minimum of seven years' experience.

Responsibilities

• Provides operational and account leadership on multiple patient services client accounts.
• Responsible for key client meetings and interactions.
• Overall responsibility for timeliness, accuracy, and completeness of all services including risk identification and mitigation.
• Manages operational relationship with Client including program performance, escalations, and Business Reviews.
• Creates mission and works with management team to ensure a clear understanding of team mission and goals.
• Works with management team to help identify skills that are needed for projects or work activities and match skill requirements with talent.
• Develops performance standards for management team and measures success against performance standards.
• Partners with cross functional organizational departments to support business growth to create innovative business expansion and/or new services.
• Responsible for adherence to contracts as well as patient services tools and standards.
• Stays abreast of industry trends and important pending legislation impacting business.
• May maintain specialized technical skills in a disease state, hold expert medical knowledge on reimbursement strategies, and/or possesses functional knowledge.
• Identifies and collaborates with internal and external resources and experts.
• Develops succession plans for key management team members.
• Recruits, trains and develops operational leaders.
• Provides leadership to team and participates as facilitator for learning programs.
• Oversight/guidance/evaluation of Senior Manager effectiveness.
• Coaching/developing Senior Managers to identify root cause and remediation plans for operational challenges.
• P&L accountability of aligned Patient Services business unit.
• Allocates human and financial resources as appropriate to ensure objectives are accomplished.
• Trains managers on financial matters related to performing job responsibilities.
• Responsible for interpreting contractual language for Senior Managers to successfully manage program activities within contractual terms.
• Overall responsibility for timeliness, accuracy, and completeness of all services; identifies areas for risk.
• Fosters proactive, continued quality improvement; ensures and maintains highest integrity and honesty in all business activities.
• Works closely with Operational Excellence teams to ensure successful service delivery and project implementation.
• Responsible for corporate culture to include embracing and fostering company values.
• Supports company programs and initiatives; adheres to company policies and procedures.
• Represents the company to associates and the public.

Skills

Reimbursement knowledge

Interpersonal skills

Organizational skills

MS Office proficiency

Multi-tasking

Healthcare policy research

Issue resolution

Industry knowledge

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CareMetx, LLC is seeking a Director of Patient Services to lead multiple patient services client accounts, ensure timely and accurate service delivery, and manage key client relationships. The role includes setting performance standards, guiding cross-functional teams, and owning P&L for the patient services unit.

The position requires strategic oversight, staff development, and collaboration with senior management to drive growth and improve outcomes in a fast-paced healthcare environment.