Director, Patient Services

ACLUS Archbow Consulting LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Archbow Consulting is seeking a Director, Patient Services with extensive pharma industry experience to lead strategic client engagements and deliver high-impact programs for biotech and pharmaceutical companies. This role is remote and requires strong leadership, project management, and the ability to drive commercial optimization efforts with senior stakeholders.

The successful candidate will oversee cross-functional teams, develop engagement strategies, craft executive-level deliverables, and

Qualifications

• Bachelor’s Degree in Medical Sciences, Marketing, or Business is required.
• 7+ years of industry-related experience with strong performance history.
• Strong oral and written communication with executive presence and C-suite influence.
• Proficient in Microsoft PowerPoint, Excel and Word.

Responsibilities

• Manage day-to-day relationship with assigned pharmaceutical customers and project management activities.
• Identify organic growth and new sales opportunities with stakeholders and leadership.
• Draft and update project deliverables and prepare high‑quality presentations.
• Lead client engagements, workshops, and presentations both virtually and in person.
• Ensure all contractual deliverables meet scope and client expectations.

Skills

Project management

Client management

Executive presence

PowerPoint

Excel

Word

Oral and written communication

C-suite influence

Strategic thinking

Education

Bachelor’s Degree in Medical Sciences, Marketing, or Business

Tools

PowerPoint

Excel

Word

Job description

Agency: Omnicom Health Job Function: Strategy and Planning Job Subfunction: Strategy Job Description: Job Title: Director, Patient Services Reports to: Vice President, Engagement Manager Department: Pharmaceutical Patient Services Consultancy

PRIMARY PURPOSE OF POSITION

Archbow Consulting is seeking an individual with significant, real-world, business development, operations and/or management experience in pharmaceutical or partner patient services to leverage their industry expertise in a consultant capacity to support pharmaceutical and biotech companies. The Director will be responsible for interfacing with clients to manage projects, provide subject matter expertise, offer program support to stakeholders and Archbow leadership, and create successful deliverables and strategies for our clients. This position will be remote. Candidate must be able to demonstrate past experience working directly with pharmaceutical companies to launch new drugs, manage existing programs, or provide commercial optimization services. Job requires an individual who can move fluidly between the needs of several accounts using the following skills and tactics to bring value to their client base.

MAJOR DUTIES OF POSITION

Manage the day-to-day relationship with assigned pharmaceutical customers including project management activities, identification of organic growth and new sales opportunities, and provision of on-going communications and readout deliverables with key stakeholders. Provide subject matter expertise related to past industry experience during projects as appropriate. This could transpire in a variety of ways including operations, contracting, program optimization, SOP creation, RFP recommendations, etc Perform research and analysis as needed to meet the strategic direction of projects and to stay abreast of industry trends, changes, and expand individual subject matter expertise. Can resolve and/or escape issues in a timely fashion. Draft / update project deliverables and well-organized presentations to a high level of quality. Deliverables may include executive level updates, meeting facilitation decks, project status reports, vendor reports, project trackers, meeting minutes, and contract redlines. Partner with internal/external resources in cross-organizational/functional development projects (i.e., workflow process analysis, system enhancements; etc.) Takes both a strategic and tactical approach to projects by providing guidance and leadership while also developing tools, materials, and other deliverables for clients. Assist with program design and development and/or program optimization. Lead and manage client engagements, including meetings, workshops, and presentations both virtually and in person where needed. Ensure all client contractual deliverables are met as it relates to project scope and that expectations for overall satisfaction are achieved. Understand the core program requirements/intent and communicate effectively with project and client team, as well as external audiences. Deliver structured problem solving, research, and analysis with guidance; distill insights from analysis and draft potential strategic recommendations. Resolve and/or escape issues in a timely fashion. Exercise sound judgement and oversight to ensure integrity and compliance with company policies in all activities and communications while fostering Archbow core values and leadership behaviours.

KEY COMPETENCIES REQUIRED

• Action Oriented: Proactively identifies appropriate action items and the ability to complete action items efficiently and effectively within scheduled timeframes.
• Collaborative: Leads workstreams within a project and illustrates the ability to build partnerships with team members & external partners and works collaboratively with both internal and external stakeholders.
• Communicates Effectively: Ability to communicate to internal and external stakeholders at the same level of quality. Demonstrates structured thought and communication processes to convey a clear message for the unique needs of each project.
• Customer Focus: Ability to understand the client, continue to develop deeper insights and identify opportunities that benefit the customer and the organization.
• Decision Quality: Recognizing that there are a variety of solutions and appropriately gathers broader perspectives to incorporate into deliverables.
• Instills Trust: Proven success in delivering high quality results.
• Manages Ambiguity: Ability to effectively lead workstreams/deliverables with uncertainty and ambiguity yet advancing the deliverable forward to meet project expectations.
• Nimble Learning: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed.
• Resourcefulness: Within the project/deliverables, orchestrates multiple activities simultaneously to accomplish a goal.
• Self-Development: Shows a personal commitment and takes action to continuously improve skills as it pertains to both work processes and project deliverables.
• Situational Adaptability: Demonstrates on the job/in the moment learning and applies new knowledge to the situation and can pivot as needed.

KNOWLEDGE AND SKILLS REQUIRED

Bachelor’s Degree required in Medical Sciences, Marketing, or Business preferred from an accredited institution Strong background with at least 7 years’ industry related experience Strong record of high performance and consistent results with the ability to work independently Strong oral and written communication skills, a polished executive presence, and the ability to influence, including with members of C-suite client stakeholders Proficient in Microsoft PowerPoint, Excel and Word

No Range Posted Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance. Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice. Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F. At Omnicom Group, careers are designed for growth. We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.